ITSM is a strategic approach to IT management that focuses on customer value. ITSM clearly defines each individual’s and department’s roles and responsibilities in terms of IT services. This transparency means higher productivity, lower costs, and higher end-user satisfaction. However, even after finding the right tool, choosing the right Managed Service Provider is important because it can either make or break your success.
Company
North America’s leader in unsaleable beverage destruction and recycling, providing national services to the alcohol and non-alcohol beverage, pharmaceutical, health & beauty, as well as industrial alcohol industries.
Challenge
The organization was struggling with its current ServiceNow licensing costs and service provider fees. They were having difficulty covering expenses and had a limited budget to invest in a new ITSM tool solution.
The recycling company who offers services to multiple industries across North America was struggling with their existing ServiceNow licensing cost and service provider’s fees. They were finding it hard to keep up with expenses and had a limited budget to invest in a new ITSM tool solution.
Solution
V-Soft integrated the recycling company into our domain partitioned instance and established hosting services, which significantly improved their service and efficiency. V-Soft’s “Partner Program Discounts” and management services for ITSM licenses resulted in immediate cost and resource savings.
Result
In V-Soft’s domain partitioned instance, we support our client by performing all ServiceNow release updates, software patches, and continuous improvement activities. This allows them to re-focus their resources from running ServiceNow to creating growth, profitability, and brand recognition. Not to mention, they have access to existing V-Soft Global ServiceNow Domain processes and best practices to support them in their growth. Additionally, they continue to save on expenses related to implementation and support through shared resources across the instance with multiple domain clients.
Now, the recycling company no longer struggles with their ITSM tool expenses and services. They continue to experience significant cost savings, improved workflows, and business growth overall.
