Most organizations consider consumer services as a high priority compared to workforce services. But, companies are starting to realize employees are the most important resource of any business and they're starting to invest in workplace technology. With the increased distributed workforce, workforce management is a big challenge and companies are failing to frame robust digital workplace strategies. To assist organizations in ensuring intelligent management of workforce and to formulate an effective workplace strategy AI are crucial.
The Impact AI has on the Modern Workforce Strategy
Highly automated companies are 6x more likely to see revenue growth of 15%+."
Predict Workforce Needs
With the modern workforce distributed across different demographics and cultures, the ability to manage and analyze workforce data becomes difficult. Manually running workforce analytics with several metrics on each employee and understanding what the employee needs is an ineffective and hectic task. In general, organizations run this procedure once or twice a year, which may not necessarily yield the best results.
Integrating AI solutions brings in predictive intelligence algorithms that lets business teams identify problems that are effecting the workforce progress and suggests solutions to fine-tune performance glitches. This builds the self-esteem of the workforce, thereby resulting in better employee satisfaction and engagement. Finally, this enables organizations to build a future-ready workforce environment.
Position Workforce Talent
The right positioning of talent delivers better productivity. Getting the right talent for the right role is the key to success for any project. Deep Learning investigates workforce behavior, generates skill maps and recommends improvements to boost skill levels to stay in accordance with the organizational goals. This way businesses can optimize and streamline workforce efforts to drive the overall operational and financial efficiencies at optimal time and business costs.
Avoid Workplace Risks
"Prevention is better than the cure." AI driven tools in a workplace environment monitors the employee online interactions on a regular basis and prompts issues prior to the occurrence of any damage. Knowing before the risk ever occurs, can keep employees prepared to handle risks effectively.
Add Intelligent Workplace Connectivity
Connectivity is the key to a successful digital transformation. To foster the digital transformation journey, the number of organizations adopting IoT has increased considerably. As business systems are more connected than ever, within the workforce interaction platforms (smartphones, social interactions, and messaging platforms), has amplified the scope for organizations to explore connected Intelligence opportunities with the huge amount of workforce data.
Dimension Data research reveals that in the US 42 percent of organizations have employees doing work from home full time. So, organizations have a responsibility to reach out and offer similar service delivery experiences to employees through multiple communication platforms.
In 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity. "
So, organizations shouldn’t restrict themselves with a self-assisting portal. Organizations need to mobilize these services. One way is to implement an AI driven chatbot within a mobile app, be it for project management or HR management, these chatbots interact with employees 24/7 and resolve issues immediately. Also, organizations can keep employees updated by sending personalized notifications. This bi-directional communication process can increase employee engagement and satisfaction. This results in reduced employee turnover and increased employee-organization engagement.
Optimize Workforce Workflows
Tracking work status requires managers to continuously check the portal and communicate with their teams everyday, instead of focusing on strategic tasks. In this case, to avoid wasting time on continuous developments, AI-powered voice assistants or chatbots can keep the workforce notified about the status of the issue raised on regular basis till the issues are resolved.
79% of industry experts agree that AI is already having a transformational impact on workflows and tools for knowledge workers."
To get the issue resolved, employees don't need to worry about issues like, who to assign and route tasks to (like categorizing, prioritizing and assigning) involved in resolving the issue. This way workflows can be optimized, keeping employees free from complex workflows involved in the service management process.
Benefits of Incorporating AI in Workforce Strategy
- Better engagement efficiencies between front and back offices
- Enriched enterprise service management
- Improved workforce service experience index
- Enhanced relationships across the workforce
- Faster issue resolution times
- Adds consumer-like experiences in operations and services.
- Exhaustive analytics into the workforce data