IT Service Delivery is how a company gives users access to IT services, such as software, data storage, and other business resources. IT Service Delivery covers design, development, deployment, operation as well as retirement. During these various stages of Service Delivery, many IT pros are involved. Metrics in a service-level agreement can be used to measure the quality of IT Service Delivery (SLA).
How ServiceNow Is Helping Business in IT Service Delivery
ServiceNow has been helping many businesses in managing their IT Service Delivery and optimizing the entire process. Companies are adopting ServiceNow IT Service Delivery to provide employees with a centralized location to manage workplace tasks such as reserving rooms, ordering supplies, and reporting maintenance issues. ServiceNow has assisted businesses in reducing the complexity of setting up and maintaining a streamlined workplace experience.
With ServiceNow, companies can specifically prioritize services, not processes. The ServiceNow IT Service Delivery provides adaptable options for balancing employee preferences with evolving business needs. This helps the company define workflows so that employees can obtain answers, assistance, and complete tasks from a central location. IT Service Delivery implements automation for employee requests that previously required manual processing. This allow employees to reserve workplace items, such as meeting rooms and desks at their convenience.
What are The Features of ServiceNow IT Service Delivery
ServiceNow IT Service Delivery has multiple features that help businesses in plenty of ways that we can imagine. Here are some of the top features:
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Create Safe, Well-managed Ways for Employees to Return to Work
This feature helps set up plans for distances, shifts, cleaning schedules, and managing the space allocation in steps. Not to mention managing space administration, shift assignments, sanitation scheduling, and workplace allocation with digital workflows. This also gives you the ability to communicate with employees, automatically start workplace maintenance workflows, quickly address safety concerns, and optimize real estate spending by monitoring usage.
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Make it Easier for Your Employees to Make Reservations
Employees should be able to make reservations for meeting rooms, desks, and other things directly from the Service Portal and keep track of their requests. The Workplace Service Portal helps employees make these requests as well as other services. This includes tracking reservations, which allows you to track workplace item usage, peak meeting times, and most-reserved locations.
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Make Services Available at Work to Meet Employee Needs
Automate and standardize how you answer questions and requests from employees. Make it easier for employees to get the services they need and improve the efficiency of the organization. Pre-determine employee request fulfillment, and configure a manual response based on the request type.
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Give Employees a Smooth and Easy Time When They Visit
Plan for what your visitors might want and give them a personalized experience tailored to their needs. IT Service Delivery allows you to improve front-desk operations, which gives you the ability to customize each visitors’ visit. This also allows you to register and prepare for visitors as an employee as well as co-host a guest. While on-site, you can update visitors’ statuses.
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Sync Your Bookings with Your Online Calendar
Allow employees to make reservations in both the Reservation Portal and your calendar service. Make sure all the reservations are in sync to make it easy for employees to check on their reservations in one place.
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Give Employees a Different View When They Book Space
When you use the Reservation Management and Workplace Service Portal, you can show your employees a 2D map of your office building’s floors, meeting rooms, desks, and more.
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Effectively Manage Spaces and How Meeting Rooms are Used
Make the most of the spaces and other things you can reserve at work. Manage how spaces are used, who uses them, and how they are assigned to improve layouts and productivity. You can keep track of real estate costs by putting each space in a cost center or department.
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Make it Easy for Employees to Move from One Place to Another
Handle requests to move at work without any trouble. Through the Workplace Service Portal, employees can easily ask for a seat change. As a manager of a workplace, you need to keep track of how a move request is going, create or assign tasks as needed, and approve or deny a move request.
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You Can Book a Workplace with Your Phone at Any Time
With the Workplace Service Delivery for Mobile app, you can make a single reservation for a workplace. Check any kind of reservation in or out. Using your mobile device, you can change a reservation at any time.
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All Work-related Tasks Can be Done from a Single Workspace
Workplace Central is a main place where you can plan and conduct all your work-related tasks.
ServiceNow has been helping business firms to enhance and improve their IT Service Delivery, but it has also been helping so many businesses to transform digitally. Contact us to learn more about how V-Soft can help you leverage ServiceNow for enhanced IT Service Delivery.
