V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

TOLL FREE: 844.425.8425

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000
Madison, WI 53718

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 ,
NOIDA , Gautham Budh Nagar ,
UP – 201301

Improve Process Effectiveness with ServiceNow Process Optimization

Data Engineers looking at dashboard powered by ServiceNow Process Optimization

As businesses evolve, processes within the organization tend to fade, and optimizing them becomes difficult. Using traditional methodologies can be expensive, lengthy, and ineffective. Trying to uncover automation opportunities can be a tedious, inefficient exercise. The ServiceNow Process Optimization application provides process owners and analysts the necessary tools to analyze business processes and gain greater visibility, leading to the discovery of inefficiencies and greater insight on how to further optimize. This tool also creates automated business flows from audit data, allowing you to monitor processes, analyze performance, identify inefficiencies, and check compliance.  

Capabilities of ServiceNow Process Optimization

  • Harness user experience data to visualize the execution of your processes and gain proper insight into the customer journey and user experience.
  • Detect bottlenecks in your processes, analyze their impact on key performance indicators, and resolve root-cause issues.
  • Take advantage of the scalability of AI and machine learning to perform an advanced calculation.
  • Detect potential problems in real-time before they impact the business by auditing processes.
  • Discover best practices for improving your processes by integrating ServiceNow Performance Analytics and Continual Improvement Management applications. 

Key Features of ServiceNow Process Optimization

Automated Process Discovery – Define a project that lets you explore process tables, breakdowns, and transitions.  

Analyst Workbench – Process workflows can be visualized in the Analyst Workbench. The interactive process map, the explorative filter panel, and pre-built performance metrics offer great insights into business processes.  

Explore Analyst Workbench in ServiceNow Process Optimization

Integrations – Process Optimization integrates well with other ServiceNow applications. With Continual Improvement Management, statuses of improvement initiatives can be created and viewed. Integration with Performance Analytics and ServiceNow Benchmarkallows for low-performance indicators of root causes to be analyzed. It can also be integrated with Customer Service Management, Financial Services Operations, and ITSM processes for increased efficiency.

Celonis and ServiceNow Process Optimization

Both Celonis and Process Optimization applications provide increased visibility into business processes, optimize them, and identify bottlenecks. Celonis is a pioneer in process mining, which thoroughly analyzes an organization’s business processes using event data and turns them into insights and action. However, Celonis is separate tool. The ServiceNow Process Optimization application is part of the broader Now Platform, and as such, has unhindered access to data, which can reduce time and effort. 


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