LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
CINCINNATI, OHIO
TORONTO, ONTARIO
HYDERABAD, INDIA
BANGALORE, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Email: sales@vsoftinfrastructure.com
Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

TOLL FREE: 844.425.8425

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Knowledge19: Maximize Success with ServiceNow

Speaker at Business Conference and Presentation

At Knowledge19, the best and brightest customers come together to share how they are transforming the way they work. You will gain every aspect of business, technology and customer service skills necessary to lead your company to lasting success. Knowledge19 allows you to meet technical experts and business leaders through hands-on training and breakout sessions that can help you design, create and apply powerful digital workflows across your organization.

What to Gain by Attending Knowledge19

The ServiceNow fundamentals course is designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this two‑day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.

Specifically, attendees will learn to:

  • Explore lists and forms
  • Identify the importance of branding, as well as how to apply it to the platform
  • Add users, groups, and roles
  • Identify best practices related to task management
  • Configure notifications
  • Manage data with tables, the configuration management database (CMDB), and import sets
  • Run basic reports, as well as learn the benefits of performance analytics
  • Work with two key ServiceNow process applications: knowledge base and service catalog
  • Create workflow activities and approvals
  • Upgrade and clone instances, as well as create baseline performance metrics

But that's not all! Dan Gibbard, Implementation Consultant with Team Ultra offers a two‑day interactive course that takes attendees on a ServiceNow Service Portal and widget development deep‑dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript) skills to create custom widgets and advanced search sources.

Learn how to use built-in AngularJS directives, services, and ServiceNow's Service Portal APIs and discover which third-party libraries and resources are installed in the platform.

Click here, for more information on this 2-day course.

Transform Your HR Processes

Even while having a self-assisting HR portal, employees still send emails to HR asking for some information. The ServiceNow Human Resources Service Management (HRSM) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team.

Learn how to configure and administer the ServiceNow HRSM application. You will gain in‑depth knowledge and practice in configuring and using the ServiceNow HRSM application. A combination of course content and lab work will help attendees learn to:

  • Review the ServiceNow HRSM solution and its capabilities
  • Configure HR properties, criteria, document templates, and managed lists
  • Define and manage HR services, categories, HR service catalogs, and items
  • Create HR Knowledge articles and learn about the knowledge management life-cycle
  • Learn about employee profiles and the security constraints that determine access
  • Gain practical knowledge of HR case management and HR surveys
  • Drill into results via reporting and dashboards

The Sum of All Things ServiceNow

Each organization is unique in its overall use of ServiceNow. And being able to articulate, target, measure, trend, and communicate effectively the value of how ServiceNow is impacting your organization is critical for the long-term success of your investment. Are you involved in the administration, ownership, and use of the ServiceNow platform across all organization sizes? Unlock value realization.

During a two-day interactive workshop, you will learn how to create focused business outcomes, associated processes for achieving those outcomes, determine KPIs for measuring each of those associated processes, drive adoption of the ServiceNow platform, and learn about and create tools for measuring progress against those outcomes. Once this framework is established, you’ll be able to provide continuous service improvement within your organization — and then be able to communicate those business improvements with fact-based metrics and value realization dashboards in-platform.

Interested in learning more about what Knowledge19 offers? Click here, for a full list of conference sessions, tailor-made for your success!

ServiceNow London Guide

Topics: Main, ServiceNow, ServiceNow HR Automation

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