Many thought the world and business as we once knew it would be back to "normal" by now, but unfortunately, that's not been the case. Returning to...
With each release, ServiceNow is offering some major breakthroughs in service industry operations and delivery efficiencies, much has been speculated...
Unreliable Customer Service Management (CSM) with manual grievance handling leads to errors in tracking information and in turn increases response...
We use Google almost every day, be it in our work or personal lives. Have you ever wondered how the Google search process provides such accurate...
Deciding to return to in-classroom education is a big decision in the midst of a global pandemic. To help ensure the health and safety of students,...
Konrad Konarski, V-Soft's AI & IoT Practice head, shared the evolution of V-Soft's AI technologies and offerings with end users and clients at the...
Amazon Web Services (AWS) was the first to launch full-stack cloud solutions to foster enterprise digital transformation. AWS launched Amazon Simple...
The ability to manage hundreds of customer service requests in a given day is challenging for any organization. It was especially challenging for one...
The retail industry has been heavily affected by the pandemic. It is estimated by Forrester that retail industry losses due to COVID-19 are expected to...
Considering the unpredictable spread of COVID-19, developing back-to-work protocols and strategy isn't an easy task. Business leaders are struggling to...
