How to Smoothly Modernize Your Company's ITSM Platform

The value of your modernizing its ITSM platform and processes is vital. How do you get to that point, though? In order to make ITSM modernization a success that fits within your company’s budget, there are several key best practices you should take. Our blog consults experts in ServiceNow to help you recognize these best practices and deliver success.

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Common API Design Mistakes and How to Fix Them

A design mistake can ruin an otherwise perfectly good API. It's important for API designers and developers to learn what the most common API design mistakes are, and how to fix them, in order to create APIs that developers will want to use. Luckily, in this blog we identify a few of the most common API design mistakes, and go over how the issues can be solved.

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3 Game Changers: Invest in Human Resources!

It may come as a surprise when your employees feel dissatisfied with the quality of Human Resources processes. Manually filling in repetitive information on various documents, wrongfully documenting Paid Time Off or benefits requests, and not being able to promptly communicate with others in the HR department makes employee satisfaction difficult to reach. Human Resources should be viewed as a long-term investment- they evaluate workforce needs, productivity, and prepare plans for future growth.

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How to Choose the Best API for Your Project

Choosing the right API for your project first means understanding the different types of APIs out there. The most popular type is known as a Web Service, or Web API. A Web API provides an interface for web applications, or applications that need to connect to each other online to communicate. Web APIs exploded exponentially in 2017, and are predicted to only keep growing in 2018. In this blog, we'll explore the most popular sub-types of Web APIs: REST, JSON-RPC, XML-RPC, and SOAP.

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HR Automation Transforms Onboarding in 5 Easy Steps

While service relationships are precise and automated within the IT institution, service relationships in HR are often disorganized. Using manual processes for onboarding like alternating multiple emails for communication, make it difficult to keep track of statuses and progress. These 5 step onboarding solution can transform HR service administration and management capabilities by spreading IT service models into HR.

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Employee Spotlight: Melissa Barnett , Proposal Manager

Melissa Barnett is a Proposal Manager in our Louisville, KY headquarters. Her experience and talents are an important part of our team's success! In her free time, Melissa enjoys a ton of fun activities and has a few interesting hobbies as well. Learn all about Melissa here:

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The Best Way for HR to Track Time Off Requests (Using One Tool!)

Small and large company alike, keeping track of Paid Time Off for all employees can be an unnecessary hassle. Jumping in and out of individual calendars, emails and spreadsheets to keep track of who is in attendance on which days is not only time consuming, but can lead to mistakes being made. Having a solid tool in place to track time off requests will eliminate HR and employee frustration.

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Top Tech Trends of 2018

2018 is set to be a huge year for tech. While 2017 saw tons of improvements to things like AI, the cloud, and blockchain, 2018 is shaping up to be even bigger when it comes to the future of the tech world. In this blog, we're going to predict some of the top technology trends for the upcoming year to help your company prepare for the new year.

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The Secret to Improving HR Onboarding

Onboarding is the most frequent task HR teams take on. This activity is crucial for service companies with a lot of employee attrition. Career transitions typically happen every two to three years for the general workforce, so reducing onboarding costs and time is a critical aspect of a successful HR team. Here we provide the steps to help your company to simplify the onboarding process and increase HR's productivity.

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How a Mobile HR Strategy Improves the Employee Experience

The number of smartphone users is expected to be 6 billion worldwide by 2020 and the same trend is observed in the workplace environment too. ADP research says that more than 70% of organizations feel that a mobile HR strategy would help to increase productivity and deliver better employee satisfaction. Here are just a few of the ways an HR mobile strategy can improve the employee experience.

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