Where Are Chatbots the Right Fit?

Chatbots are taking over the tech world—and beyond. Major companies like Uber, Paypal, and Slack all make use of chatbots to aid customers. In addition to customer-facing chatbots, tons of companies are enlisting the help of chatbots to act as HR on boarding, answer questions from employees, and more. You may be wondering, “Does my company need a chatbot?” or “Is a chatbot the right fit for my company’s needs?” We have some good news! Our ServiceNow experts have compiled a list of key areas where chatbots are the right fit.

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4 Key Skills for Project Managers

Project Management is a unique balance between managing people, technology, and change. In today’s post, we will focus on the people side of things and provide 4 key tips for actively managing stakeholders in a project.

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Intent Classification and its Significance in Chatbot Development

Chatbots are making major waves in the business and tech worlds today. Because of this, chatbot development has become a more and more in-demand area of practice. In this blog, we take an in-depth look at what intent classification means for chatbot development as well as how to compute vectors for intent classification.

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How ServiceNow Can Prevent Cloud Sprawl Across Your Company

Let’s face it, you’re a busy person. You have an abundance of tasks on a day to day basis. It’s hard to be all places at all times keeping track of every move being made and every download being done. As a business, you’re under a ton of pressure to deliver services, and FAST—but it can take weeks or even months to administer a new environment. As a result, employees often turn to On-Demand cloud services that are outside of IT's control. However, unauthorized cloud services can cause security risks, compliance issues, and runaway costs.

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How Does Third-Party Maintenance Improve an IT Shop’s Bargaining Position?

When considering Third-Party Maintenance (TPM) for IT hardware as an alternative to OEM-supplied storage support, many IT leaders look solely at cost-savings. There is reason for that, though -- the price can average about 60% lower than OEM contracts. But that’s not all there is to TPM.

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Does My Business Need a Vulnerability Assessment?

IT research firm Gartner predicts that more than 30 percent of Global 2000 companies will be compromised by the year 2020. As organizations become more and more reliant on the Internet to do business, the threat of data breaches and cyber attacks grows exponentially. Is your business safe from malicious hackers? Should you have your business assessed for potential vulnerabilities?

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How ServiceNow Chatbots for Your Slack Group Can Increase Productivity

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4 of the Best Language-Learning Chatbot Apps of 2017

Language learning tools and translators have been in high demand for years. To be bilingual or multilingual opens up so many opportunities for both your career and for interacting with others from different cultures. Recently there has been interest in a more 'personal' approach to learning a new language - using chatbots. Here are four of the best language-learning bots we've found so far.

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Employee Spotlight: Greg Kennedy, Business Development Manager

Every month V-Soft features a member of our family in our Employee Spotlight. For September, we've chosen Greg Kennedy. Greg is a Business Development Manager based out of our Louisville, KY headquarters. Learn more about how Greg helps round out the V-Soft family, and a little about him, below:

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7 Security Design Principles Through Mulesoft Integration

Monolithic, multi-tiered approaches to design software has become a thing of the past in recent years. These approaches have given way to a more modular architecture, commonly referred to as “micro services.” Despite the name, some of these services aren’t actually micro at all. Isolating an app’s services into interoperable containers has revolutionized the way developers are able to update, add to, or expand parts of an app. While micro services have freed us from many of the constraints of the monolith, these benefits come with increased complexity, vulnerabilities, and risks that need to be mitigated with a tailored security strategy. It’s important to adhere to the same security standards while designing your MuleSoft integrations.

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