LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Are Chatbots Making Mobile Apps Obsolete?

It's no secret that there are millions of apps on the market right now. Even with the expansive options that users have, mobile app utilization is surprisingly low. Instead, users are navigating over to more socially-based options and opting to converse with a representatitve versus browsing to find the answer to their needs.

 Humans crave simplicity. Whether it be an easy drive into work or having an assistant write down your thoughts, anything that makes someone's life easier is in high demand. Saving time, money, and avoiding stress is in everyone's best interests. And this is exactly why chatbots are poised to overtake the mobile app in the near future.

What's So Special About Chatbots?

Think to yourself. Which would you rather do: grab your phone, pull up a weather app, let it locate your position (or select a location) and load up today's forecast, or pipe up and ask your Amazon Echo what the weather would be like today? Both devices are capable of giving you the exact same response, but nine times out of then you'd choose the latter option. Why? Because it's simply easier.

Chatbots are are in the same vein. Their sole purpose is to simplify, to save time, and to avoid wasted resources. 

Apps We Don't Need Anymore

Once chatbots take over, there are a plethora of apps that will quickly become obsolete. Some examples being:

  • Static entity apps that do not update, such as restaurant menus
  • Task performing apps including booking flights, ordering food for delivery, et cetera
  • Location-based inquiries, "Where's the best dentist in Boise, Idaho?"
  • News aggregators
  • Survey apps/feedback related apps

Rather than spend the time to locate the information that you desire, it can be much more simple to pop open a message and request that very same information.

People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.” 

—  Peter Rojas, Entrepreneur in Residence at Betaworks

 

Apps That Will Stay Put

While chatbots are able to handle a good portion of requests that a user will want, there are unfortunately some limitations to the platform. Apps that require complex tasks or utilize device features (such as the camera or GPS) are still a ways away from getting the chatbot treatment. 

Intricate workflow-based apps that utilize dynamic inputs coming from various sources will also stick around. For example, an internal paperwork processing app wouldn't fair too well if you weren't able to store and manage documents, images, pay sheets, et cetera. Instagram probably wouldn't be the same without an app, either.

Artificial intelligence is something that is ever-improving and has no end in sight. We have faith that one day chatbots will be far more than just bots; they will be a go-to source for everything.

Are you interested in a chatbot for your company? Click here to learn more about snowBOT, V-Soft's chatbot for the ServiceNow® platform.

Free Software Development Consultation

Topics: Mobile Apps, Chatbots, Mobile

Get Weekly Updates

New Call-to-action