LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Case Study: Equipment Reservation Chatbot

Chatbots have become a fundamental part of many businesses, regardless of industry. Powered by Artificial Intelligence, the application of chatbots is not just confined to customer service, but they also play a strategic role in augmenting various business functions. V-Soft Labs worked with a leading multinational biopharmaceutical company to implement an enterprise chatbot. Learn more in the above video or in the recap below.

How a Chatbot Solved the Problem

The company's lab scientists were spending too much time on manual book-keeping tasks, such as locating and reserving equipment. They wanted a better way to automate these redundant processes so employees could focus on more critical tasks.

V-Soft Labs implemented an enterprise chatbot to support, simplify and accelerate lab equipment reservations. The chatbot provides detailed insights on the status of equipment, such as the current user, location and functioning capacity, all viewable from the apps central dashboard. The chatbot can also serve 300+ scientists at any given moment.

The chatbot application provides detailed insights on equipment status, like users, location and functioning capacity

The chatbot implementation reduced time spent on locating and reserving equipment by 70%, saving a total of 40,000 hours per year. This time savings also resulted in reduced time-to-market of clinical drug development by 30%.

Technologies Applied

  • VERA, the AI-Powered Chatbot
  • Artificial Intelligence
  • ML & NLP
  • AWS Lambda
  • SageMaker

Chatbots Executive Guide

Topics: Mobile Applications, Chatbots, Mobile, Artificial Intelligence, AI, Enterprise Chatbots, Video Blog, AI Chatbot

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Chatbots for the Enterprise - Technical Guide