Chatbots have become a fundamental part of many businesses, regardless of industry. Powered by Artificial Intelligence, the application of chatbots is not just confined to customer service, but they also play a strategic role in augmenting various business functions. V-Soft Digital worked with a leading multinational biopharmaceutical company to implement an enterprise chatbot. Learn more in the above video or in the recap below.
How a Chatbot Solved the Problem
The company's lab scientists were spending too much time on manual book-keeping tasks, such as locating and reserving equipment. They wanted a better way to automate these redundant processes so employees could focus on more critical tasks.
V-Soft Digital implemented an enterprise chatbot to support, simplify and accelerate lab equipment reservations. The chatbot provides detailed insights on the status of equipment, such as the current user, location, and functioning capacity, all viewable from the app central dashboard. The chatbot can also serve 300+ scientists at any given moment.
The chatbot implementation reduced time spent on locating and reserving equipment by 70%, saving a total of 40,000 hours per year. This time savings also resulted in reduced time-to-market of clinical drug development by 30%.
Technologies Applied
- VERA, the AI-Powered Chatbot
- Artificial Intelligence
- ML & NLP
- AWS Lambda
- SageMaker
