V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

208 N. Green Street, #302, Chicago, IL 60607

TOLL FREE: 844.425.8425

Madison, Wisconsin

2810 Crossroads Drive, Ste. 4000
Madison, WI 53718

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Noida, India

H-110 - Sector 63 ,
NOIDA , Gautham Budh Nagar ,
UP – 201301

Case Study: VERA Chatbot and Mobile Application

Chatbots are helping businesses in many ways. AI-powered chatbots can save time and bring more productivity to your business. Pairing an AI chatbot, like V-Soft’s VERA chatbot, with a custom mobile application adds another level of accessibility and reliability to your operation.

V-Soft Digital recently worked with an international financial institution to develop a custom mobile application that integrated with the VERA chatbot. Learn more about this case study by watching the video above or reading the brief below.

The Problem

V-Soft Digital worked with a financial institution that has operations across multiple continents and has frequent employee travel. These traveling employees often conducted digital audit procedures and protocols with their clients. However, the company was facing issues assuring secure access to their many e-services when and where employees required them. This caused a negative customer experience and frustration for employees. The company was looking for an easy and efficient way for their employee to access their services remotely, securely, and quickly.

Mobile Application with VERA Chatbot

The V-Soft Digital team developed and implemented a mobile application that integrated with the AI-powered chatbot, VERA, in order to support hundreds of e-service activities by providing a reliable and secure mobile environment.

The mobile application enabled the employees to create, view, and approve requests easily just by communicating with the VERA chatbot. The application also allowed them to escalate queries to live customer service agents as needed. Employees could also access and view knowledgebase articles in the mobile application, all on-demand.

The mobile chatbot developed by V-Soft Digital enhanced e-service accessibility and usability by 62%. It improved process efficiency and resolution by 41% and 30%, respectively.

Technologies Applied

  • Python
  • Node.JS
  • Azure Functions
  • Azure Cloud Storage
  • Microsoft Luis
  • TensorFlow

Digital Workplace Transformation

Topics: Microsoft, Mobile Applications, Chatbots, VERA, AI chatbots

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