V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Meet Marvis- the First AI-Driven Virtual Network Assistant


What if you could chat with your wireless network? With an increase in demand for conversational commerce, AI voice assistants have evolved as the next tech to transform business. While voice assistants like Siri and Alexa continue to gain a broader acceptance in homes, voice chatbots are becoming the pivotal point in customer service, board rooms and Human Resources. Meet Marvis- the first AI-driven virtual network assistant.

Now, you can ask questions and get intuitive answers on demand with a wireless expert. With simple natural language processing (NLP) and Information Theory to analyze large amounts of data and conclude subtle inferences, Marvis has the power to extract insights from designated systems or troubleshoot an issue for you.

Marvis uses machine learning to execute unique troubleshooting and helpdesk functions like anomaly detection, confidence ratings, and event correlation. When applying APIs, this can trigger automated workflows for rapid problem resolution or avoiding wired and/or wireless device issues.

Marvis Anomaly Detection

To keep things simple and avoid having to jump through multiple systems, Marvis adds its anomaly detection to the Mist SLE dashboard so that administrators can proactively identify service impacting events. This assures rapid drive and resolution of the root cause of issues. By leveraging data science tools for automated service, Marvis determines baselines and trigger notifications upon service-impacting deviation from its baseline. It doesn’t end there; with the API driven interface, detected anomalies have the power to trigger external tasks like creating a help desk ticket, without any manual intervention.

Root Cause Analysis

A part of Mist’s data science toolbox, Bayesian Interference, is implemented to identify causes of issues by calculating the highest probability percentage to the issue occurring on the network. This technology delivers a most accurate root cause analysis to a speedy identification and resolution.

Marvis corresponds information across a massive knowledge base to determine the range and significance of a problem. This assists you in prioritizing issues and accurately assigning resources.

For example:

  • Did an upgrade cause a wireless issue?
  • Is it specific to client, group of clients, entire site, or many locations?
  • Is it happening rarely, occasionally, or frequently?
  • Is there a coverage issue or is a DHCP server responding slowly?
  • What is the scope and impact of the problem?

Opposed to other solutions, Mist adopts data science and cumulative SLE performance to master and increase the wireless experience. Wireless is about experience, not just connectivity. Maximize your user experience with faster troubleshooting, which mean less downtime, while proactively fixing problems before users know they exist.

How Mist Creates A Powerful Wi-Fi Experience

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How Mist Creates A Powerful Wi-Fi Experience