Logistics management is an important and complicated part of any business and it requires 'round the clock monitoring services for tracking, shipping orders, and scheduling. It involves a lot of paperwork. Businesses often find it very challenging to manage logistics. To ease the management of logistics, adopting a mobile app solution can be effective for businesses.Ways Mobile App Transforms Logistics Management
Automate Existing Paper-based Processes
Using a mobile app, the process of assigning and shipping, dispatching, tracking orders to drivers based on their truck details can be automated. Truck drivers can perform various tasks like viewing assigned orders and tracking each event process like arrival, pick up, damage report, proof of delivery, and customer digital signature, all within the mobile app. This makes for a lot less paperwork. This process saves time and increases productivity.
Effective Warehouse Management
A mobile warehouse management app manages all assets, shipping, storage, and inventory stocks. It provides clear visibility into your warehouse in a single screen. It reduces manual inventory tasks and streamlines the shipping process.
Warehouse management can check and analyze the generated reports for deliveries, inventory, customers, and drivers. Proper analytics improves performance measurement.
It's easy to log damaged products in the app and create a replacement order in a timely manner. Users can also arrange a repair or replacement for the item which falls under a manufacturer’s warranty.
Improved Supply Chain Management
The supply chain management and logistics process is very complex and requires a full-cycle system that improves customer service and ensures affordable, on time delivery. The mobile-enabled solution makes the transportation and logistics process transparent and simple. It provides real-time control of package conditions and integrates with 3rd party applications for order processing, inventory management, transportation management, and warehouse management.
Saving Time for Delivery Staff
A mobile app automates the process of order assignment to drivers and monitors the delivery process and notifies each delivery event to customers. This reduces delivery time and manpower cost. The mobile app tracks and monitors the travel information of each truck and generates and analytics. Also, the GPS in the mobile app provides optimized routes to drivers. Proof of delivery is a new feature and takes digital signatures, customer photos, date, and time information.
There may be poor internet connectivity in some warehouses and for deliveries in remote areas. So, the mobile app offline capability supports the drivers/staff to enter the data in offline and sync when the network is available.
Improved Customer Satisfaction
Delivering products to customers on time is the key to success of any business. Using a mobile app, the customers can track shipments using an asset tracking mobile app with the help of geo-positioning and identification technology. It helps in locating the exact status of every shipment, ensures the product delivery timelines are followed, streamlines the work process, optimizes resource utilization, and adheres to service level agreements.
Push notifications keep customers informed about their order status events like arrival, pickup, dispatch, and delivery. Using a feedback system in the mobile app, companies can gather concerns and suggestions from customers regarding the service and improve further for increased customer satisfaction.