Having an abundance of tools and resources to expand and dig deeper into technologies that will enhance your business is the key to your businesses success. Digital transformation is never-ending -with the universal goal of success in mind, ServiceNow has created one of the largest learning and networking events you’ll find- with your achievement at the center of it all.

Not everything in life comes as “one-size fits all” and technology is one of those things. At ServiceNow’s Knowledge18 conference, get exposure to over 300 breakout sessions, more than 120 hand-on labs, 85% customer-led sessions, and testimonials that will assist you in mastering every aspect of business, technology, HR and customer service skills necessary to lead your company to lasting success. This five-day conference goes beyond having a one-track agenda and will transform your business and all that you see in your future work on your journey to success.

Tailor-Made Training

Today’s organizations have invested their future successes in ServiceNow to streamline business and technology workflows, lower cost and risk, and deliver amazing IT service delivery to both internal and external customers. However, as the steady transformations of technology continue to shift, the capability of IT to react in real time to the increasing volume of data becomes more difficult. Knowledge18 is packed with more educational solutions than ever before. Take advantage of the pre-conference classes to get a jump on your in-depth training with strategic workshops tailor-made to your role and industry.

Click here to take a spin through Knowledge18’s sessions for learning opportunities galore!

We’ve radically improved the employee service experience and realized an ROI of $9 million on three years.” 

-Debbie Arnold, VP, HR Operations at Christus Health

You know what puts the cherry on top of all the outstanding sessions that Knowledge18 offers? The personal sessions and testimonials of billion-dollar companies that have utilized ServiceNow on a global scale. Meet and mingle with fellow professionals at Knowledge18's special interest groups and sessions designed to your industry- from federal, financial, higher education, or healthcare- and walk away with a new insight to map out your next moves for business. Each session is carefully tailored to focus on creating five IT-specific attendee tracks:

• Modernize IT Service Management
• Eliminate Service Outages
• Get to Cloud Faster
• Run IT Like a Business
• Performance Analytics

Emerging technologies like AI and machine learning can knock out your IT obstacles and boost your digital transformation. Knowledge18 is your primary source to gain vision on where the industry is going – and join forces with experts who can facilitate your achievement of boundless IT.

Bring Your Ideas to Life!

It’s one thing to have an idea, it’s another thing to bring the idea to life. ServiceNow offers a broad range of tools you can utilize to develop the ideal mobile app for your business. With a unique plug-and-play solution, you can easily integrate with any client’s ServiceNow back-end. Reporting/viewing of incidents, and ordering from a catalog can work directly out of the box with the option to extend functionality to various other modules that customers may need to access with minimal effort. Outside of providing a branded mobile app interface to client services-swiftly and cost effectively-other benefit from building your own customer mobile app powered by ServiceNow are:

• Quick Delivery – With the backend and basic framework already created, your customized version can be produced in minimal time
• Custom Branding – Your app is all about your business- with your own icons, splash screen, and color scheme according to your branding, and the option to have a white label mobile app
• Offline Capability – Most operations can be done without internet connection by syncing data back and forth when an internet connection is available.
• Extendable – Let’s keep building! Add additional modules like Push Notifications, Checking of Filed agent status, etc. with the ever common About Us,Contact Info, etc. Play around and make it your own.
• Multi-platform – Available on both Android and iOS, covering more than 95% of users.

Become a Hero!

Let your current HR service experience be a thing of the past! Discover how you can refurbish the typical HR Portal into a one-stop service center for all things HR. Using an integrated suite of applications creating the ideal consumer-like experience, a simple request or a multi-departmental process like on-boarding, can be completed in a single portal. Servicing all employee needs with ServiceNow’s HR Delivery Service is an undeniable solution to increasing HR productivity and raising employee satisfaction.

Join Knowledge18 and engage in a panel of global HR customers as they give their testimonials on re-designing their traditional HR Portal experience and how delivering consistent, consumer-friendly service experiences across their companies, eliminated all frustration and providing ease to employees. Maximum employee satisfaction is a vital component on your journey to success for your business.

You have nothing to lose and everything to gain at ServiceNow’s Knowledge18 conference! Come with questions and leave with answers by mastering best practices that would take you months to learn on your own. Create brilliant and satisfying experiences for your employees and customers.