ServiceNow has been a leader in transforming workflows across an organization, from IT processes and customer service, to operations, HR and virtually every department in between. For years, ServiceNow has led the digital transformation revolutions for enterprise. ServiceNow recently announced it would elevate its offering even more by partnering with Celonis, an Execution Management System (EMS). The partnership will utilize ServiceNow’s low-code capabilities in combination with Celonis’ process mining expertise to further expand a company’s ability for process optimization. Here we look into the new partnership and how it can benefit your business.
Celonis is a pioneer of process mining, the ability to identify which business’ processes are best suited for automation and optimization. Celonis is a global execution management platform founded in 2011.
By combining the power of Celonis process mining with the seamless workflows of ServiceNow, IT agents and managers can be more effective decision makers and problems solved more efficiently, thanks to the power of automation and intelligent predictions. Additional outcomes of the integration:
The Celonis/ServiceNow integration solves some of the key challenges of IT automation. For example, ServiceNow is one of the leading platforms for process automation, but the platform can’t easily tell stakeholders which process should be automated first, which automation strategy will yield the highest ROI, or which process will be the easiest to automate. Celonis creates visualization of gaps and root causes that have biggest impact on IT process KPIs.
“ServiceNow and Celonis are joining forces to help companies liberate business from decades-long process bottlenecks, integration challenges, and workforce frustration,” said ServiceNow CEO Bill McDermott.
According to the partnership announcement, the companies will release joint solutions in 2022.