Company
A $150 million mid-western distributor of heavy-duty truck and trailer parts with over 150 retail locations across 33 states.
Challenges
The client was using multiple systems and outdated, decades-old IT processes that were not automated. They struggled to identify process bottlenecks and couldn't visualize the entire operation to prioritize which key processes should be automated to deliver the highest ROI for their business.
Solution
V-Soft Digital used Celonis to discover automation potential with process mining and task mining. This helped prioritize automation projects and evaluate what-if scenarios with Celonis' no code drag-and-drop design studio.
Results
The client gained new insights into root causes behind high IT costs and delays through clear visualizations and key metrics, such as NPS, SLAs and resolution time. Each process step was easily displayed in a centralized dashboard. V-Soft Digital's use of Celonis cut the automation journey down from 6 months to two months. IT operation costs were reduced by 40% and employees reported a 30% reduction in time spent on requests.
