---
title: Strategic IT Automation to Reduce IT Costs and Delays
description: V-Soft helped a leading mid-western distributor of heavy-duty trucks find the root causes behind high IT costs and delays with AI automation. Learn how.
image: https://blog.vsoftconsulting.com/hubfs/strategic-it-automation.jpg
---

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   ENTERPRISE INTELLIGENCE 
  
    - [AI & Process Intelligence](https://www.vsoftconsulting.com/expertise/ai-process-intelligence/)
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    - [Enterprise Connectivity](https://www.vsoftconsulting.com/expertise/enterprise-connectivity/)
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  ---
  
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✕

- What We Do
  
  ###### ENTERPRISE INTELLIGENCE
  
    - [AI & Process Intelligence](https://www.vsoftconsulting.com/expertise/ai-process-intelligence/)
    - [Data & Analytics](https://www.vsoftconsulting.com/expertise/data-analytics/)
    - [Enterprise Integrations](https://www.vsoftconsulting.com/expertise/enterprise-integrations/)

  ###### OPERATIONAL ORCHESTRATION
  
    - [ServiceNow Ecosystem](https://www.vsoftconsulting.com/expertise/servicenow/)
    - [Salesforce Solutions](https://www.vsoftconsulting.com/expertise/salesforce/)
    - [App Engineering](https://www.vsoftconsulting.com/expertise/application-engineering/)

  ###### RESILIENT INFRASTRUCTURE
  
    - [Enterprise Connectivity](https://www.vsoftconsulting.com/expertise/enterprise-connectivity/)
    - [Electronic Security & AV](https://www.vsoftconsulting.com/expertise/electronic-security-av/)
    - [Managed IT Systems](https://www.vsoftconsulting.com/expertise/managed-it-systems/)

  ###### TALENT & CAPACITY
  
    - [Managed Talent Pods](https://www.vsoftconsulting.com/expertise/managed-talent-pods/)
    - [Specialized Tech Staffing](https://www.vsoftconsulting.com/expertise/specialized-tech-staffing/)
    - [Workforce Advisory](https://www.vsoftconsulting.com/expertise/workforce-advisory/)
- Who We Are
  
  ###### Company
  
    - [About](https://www.vsoftconsulting.com/about/)
    - [Diversity](https://www.vsoftconsulting.com/diversity/)
    - [News](https://www.vsoftconsulting.com/v-soft-consulting-acquires-logisolve/)
    - [Partnerships](https://www.vsoftconsulting.com/partnerships/)
    - President’s corner
    - [Locations](https://www.vsoftconsulting.com/locations/)
    - [Careers](https://www.vsoftconsulting.com/careers/)
    - [Contact Us](https://www.vsoftconsulting.com/contact/)

  ###### Locations
  
    - [Louisville, KY](https://www.vsoftconsulting.com/louisville/)
    - [Denver, Co](https://www.vsoftconsulting.com/denver/)
    - [Chicago, IL](https://www.vsoftconsulting.com/chicago/)
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    - [Atlanta, GA](https://www.vsoftconsulting.com/atlanta/)
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    - [Toronto, CA](https://www.vsoftconsulting.com/toronto/)
    - [Hyderabad, IN](https://www.vsoftconsulting.com/hyderabad/)
    - [Noida, IN](https://www.vsoftconsulting.com/noida/)
- Technologies
  
  ###### Technologies
  
    - [Salesforce](https://www.vsoftconsulting.com/expertise/salesforce/)
    - [ServiceNow](https://www.vsoftconsulting.com/expertise/servicenow/)
    - [Databricks](https://www.vsoftconsulting.com/technologies/databricks/)
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    - [Mulesoft](https://www.vsoftconsulting.com/technologies/mulesoft/)
    - [UiPath](https://www.vsoftconsulting.com/technologies/uipath/)
    - [Blue Prism](https://www.vsoftconsulting.com/technologies/blueprism/)
- More
  
  ###### Resources
  
    - [Blogs](https://blog.vsoftconsulting.com/blog)
    - [Press Releases](https://www.vsoftconsulting.com/v-soft-consulting-acquires-logisolve/)
    - [Knowledgebase](https://www.vsoftconsulting.com/knowledgebase/)

[Talk to a Human](https://www.vsoftconsulting.com/contact/)

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BLOG

# Strategic IT Automation to Reduce IT Costs and Delays

June 25, 2024

 *Kalyan*

Share it on

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## Company

A $150 million mid-western distributor of heavy-duty truck and trailer parts with over 150 retail locations across 33 states.

## Challenges

The client was using multiple systems and outdated, decades-old IT processes that were not automated. They struggled to identify process bottlenecks and couldn't visualize the entire operation to prioritize which key processes should be automated to deliver the highest ROI for their business.

## Solution

V-Soft Digital used Celonis to discover automation potential with process mining and task mining. This helped prioritize automation projects and evaluate what-if scenarios with Celonis' no code drag-and-drop design studio.

## Results

The client gained new insights into root causes behind high IT costs and delays through clear visualizations and key metrics, such as NPS, SLAs and resolution time. Each process step was easily displayed in a centralized dashboard. V-Soft Digital's use of Celonis cut the automation journey down from 6 months to two months. IT operation costs were reduced by 40% and employees reported a 30% reduction in time spent on requests.

##### Categories

[Process Mining](https://blog.vsoftconsulting.com/blog/topic/process-mining)

[ServiceNow](https://blog.vsoftconsulting.com/blog/topic/servicenow) [Technology](https://blog.vsoftconsulting.com/blog/topic/technology) [AI](https://blog.vsoftconsulting.com/blog/topic/ai) [Artificial Intelligence](https://blog.vsoftconsulting.com/blog/topic/artificial-intelligence) [Chatbots](https://blog.vsoftconsulting.com/blog/topic/chatbots) [Mobile Apps](https://blog.vsoftconsulting.com/blog/topic/mobile-apps) [Mobile](https://blog.vsoftconsulting.com/blog/topic/mobile) [RPA](https://blog.vsoftconsulting.com/blog/topic/rpa) [MuleSoft](https://blog.vsoftconsulting.com/blog/topic/mulesoft) [Cloud](https://blog.vsoftconsulting.com/blog/topic/cloud) [Cyber Security](https://blog.vsoftconsulting.com/blog/topic/cyber-security) [QA TCOE](https://blog.vsoftconsulting.com/blog/topic/qa-tcoe) [AWS](https://blog.vsoftconsulting.com/blog/topic/aws) [IT Staffing](https://blog.vsoftconsulting.com/blog/topic/it-staffing) [Machine Learning](https://blog.vsoftconsulting.com/blog/topic/machine-learning) [Automation](https://blog.vsoftconsulting.com/blog/topic/automation) [IoT](https://blog.vsoftconsulting.com/blog/topic/iot) [API](https://blog.vsoftconsulting.com/blog/topic/api) [Employee Spotlight](https://blog.vsoftconsulting.com/blog/topic/employee-spotlight) [Infrastructure](https://blog.vsoftconsulting.com/blog/topic/infrastructure) [Main](https://blog.vsoftconsulting.com/blog/topic/main) [ServiceNow ITSM](https://blog.vsoftconsulting.com/blog/topic/servicenow-itsm) [Digital Transformation](https://blog.vsoftconsulting.com/blog/topic/digital-transformation) [Video Blog](https://blog.vsoftconsulting.com/blog/topic/video-blog) [Big Data](https://blog.vsoftconsulting.com/blog/topic/big-data) [ServiceNow HR Automation](https://blog.vsoftconsulting.com/blog/topic/servicenow-hr-automation) [Staffing](https://blog.vsoftconsulting.com/blog/topic/staffing) [Managed Services](https://blog.vsoftconsulting.com/blog/topic/managed-services) [Cloud Computing](https://blog.vsoftconsulting.com/blog/topic/cloud-computing) [IT Infrastructure Management](https://blog.vsoftconsulting.com/blog/topic/it-infrastructure-management) [AWS Cloud](https://blog.vsoftconsulting.com/blog/topic/aws-cloud) [ServiceNow Implementation](https://blog.vsoftconsulting.com/blog/topic/servicenow-implementation) [VSoft Consulting](https://blog.vsoftconsulting.com/blog/topic/vsoft-consulting) [Generative AI](https://blog.vsoftconsulting.com/blog/topic/generative-ai) [IT](https://blog.vsoftconsulting.com/blog/topic/it) [ITSM](https://blog.vsoftconsulting.com/blog/topic/itsm) [Robotic Process Automation](https://blog.vsoftconsulting.com/blog/topic/robotic-process-automation) [Amazon AWS](https://blog.vsoftconsulting.com/blog/topic/amazon-aws) [HR Automation](https://blog.vsoftconsulting.com/blog/topic/hr-automation) [HR Hero](https://blog.vsoftconsulting.com/blog/topic/hr-hero) [ServiceNow CSM](https://blog.vsoftconsulting.com/blog/topic/servicenow-csm) [Business](https://blog.vsoftconsulting.com/blog/topic/business) [Mobile Application Development](https://blog.vsoftconsulting.com/blog/topic/mobile-application-development) [Computer vision](https://blog.vsoftconsulting.com/blog/topic/computer-vision) [HR Process Automation](https://blog.vsoftconsulting.com/blog/topic/hr-process-automation) [Software Development](https://blog.vsoftconsulting.com/blog/topic/software-development) [IT News](https://blog.vsoftconsulting.com/blog/topic/it-news) [VERA](https://blog.vsoftconsulting.com/blog/topic/vera) [AI Chatbot](https://blog.vsoftconsulting.com/blog/topic/ai-chatbot) [Customer Service Management](https://blog.vsoftconsulting.com/blog/topic/customer-service-management) [Manufacturing Industry](https://blog.vsoftconsulting.com/blog/topic/manufacturing-industry) [Mobile Applications](https://blog.vsoftconsulting.com/blog/topic/mobile-applications) [RPA Implementation](https://blog.vsoftconsulting.com/blog/topic/rpa-implementation) [HR Automation Software](https://blog.vsoftconsulting.com/blog/topic/hr-automation-software) [Mobile App development](https://blog.vsoftconsulting.com/blog/topic/mobile-app-development) [Security](https://blog.vsoftconsulting.com/blog/topic/security) [ServiceNow GRC](https://blog.vsoftconsulting.com/blog/topic/servicenow-grc) [ServiceNow ITOM](https://blog.vsoftconsulting.com/blog/topic/servicenow-itom) [Data Management](https://blog.vsoftconsulting.com/blog/topic/data-management) [IT Solutions](https://blog.vsoftconsulting.com/blog/topic/it-solutions) [ServiceNow Integration](https://blog.vsoftconsulting.com/blog/topic/servicenow-integration) [knowledge18](https://blog.vsoftconsulting.com/blog/topic/knowledge18) [Apps](https://blog.vsoftconsulting.com/blog/topic/apps) [Customer Service](https://blog.vsoftconsulting.com/blog/topic/customer-service) [Enterprise Mobile Apps](https://blog.vsoftconsulting.com/blog/topic/enterprise-mobile-apps) [IT Recruitment](https://blog.vsoftconsulting.com/blog/topic/it-recruitment) [Mobile Business Apps](https://blog.vsoftconsulting.com/blog/topic/mobile-business-apps) [MuleSoft Integration](https://blog.vsoftconsulting.com/blog/topic/mulesoft-integration) [ServiceNowCSM](https://blog.vsoftconsulting.com/blog/topic/servicenowcsm) [Software testing](https://blog.vsoftconsulting.com/blog/topic/software-testing) [Analytics](https://blog.vsoftconsulting.com/blog/topic/analytics) [Business Process Automation](https://blog.vsoftconsulting.com/blog/topic/business-process-automation) [CSM](https://blog.vsoftconsulting.com/blog/topic/csm) [GenAI](https://blog.vsoftconsulting.com/blog/topic/genai) [Human Resources Management](https://blog.vsoftconsulting.com/blog/topic/human-resources-management) [ServiceNow Cloud](https://blog.vsoftconsulting.com/blog/topic/servicenow-cloud) [ServiceNow SPM](https://blog.vsoftconsulting.com/blog/topic/servicenow-spm) [Automation Testing](https://blog.vsoftconsulting.com/blog/topic/automation-testing) [Consultants](https://blog.vsoftconsulting.com/blog/topic/consultants) [Data Analytics](https://blog.vsoftconsulting.com/blog/topic/data-analytics) [Data Security](https://blog.vsoftconsulting.com/blog/topic/data-security) [Intelligent Automation](https://blog.vsoftconsulting.com/blog/topic/intelligent-automation) [Internet](https://blog.vsoftconsulting.com/blog/topic/internet) [Mobile App Developer](https://blog.vsoftconsulting.com/blog/topic/mobile-app-developer) [Natural Language Processing](https://blog.vsoftconsulting.com/blog/topic/natural-language-processing) [Salesforce](https://blog.vsoftconsulting.com/blog/topic/salesforce) [V-Soft Cares](https://blog.vsoftconsulting.com/blog/topic/v-soft-cares) [Voice Assistants](https://blog.vsoftconsulting.com/blog/topic/voice-assistants) [AI 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