Today, organizations are undergoing rapid digital transformation. Modern growth and competitive differentiation are based on digital services, which fuel consumer interactions, boost productivity, and reveal corporate insights. IT must understand how these business-critical services operate, including which applications and infrastructure components offer each service and how they interact, to manage them successfully. Without service visibility, there is no simple method to fix these problems. ServiceNow’s Service Mapping automates the service mapping process and builds a comprehensive, accurate, and up-to-date record of your digital services in the ServiceNow Configuration Management Database (CMDB). It integrates seamlessly with ServiceNow Discovery, expanding on the infrastructure data that has been uncovered to list all Configuration Items (CIs) that support the service and their connections to other services. This involves displaying service visibility in containerized, serverless, and service mesh architectures and mapping dynamically evolving cloud-based services.
Service Mapping helps the organization keep track of services and their dependency on other Configuration Items (CI) within the organization. When implemented right, service mapping generates a detailed, comprehensive view of the objects in the IT infrastructure, with a focus on the semantic connections between them. To accomplish this, service mapping employs various methods for identifying application services. One popular method is to search for patterns. Patterns are sequences of operations used in service mapping to detect attributes of devices and applications as well as their outbound connections. Asset management tags, for example, can help distinguish between applications and are useful in mapping application services.
Furthermore, service mapping may be capable of tracking traffic as it moves between applications and devices, which is called traffic-based mapping.
Given the widespread use of modern IT services even among non-IT businesses, organizations of all sizes across a variety of industries can all benefit from effective service mapping. By creating a service-aware view of essential infrastructure, Businesses can make better-informed decisions and respond to unexpected changes.
Make informed decisions quickly, diagnosing, and prioritizing problems based on their business impact.
With high precision, map services across dynamic cloud-based providers, and adapt to the quickly evolving cloud environments. The ability to map services across the top cloud suppliers and platforms, such as Amazon AWS, Microsoft Azure, Google GCP, IBM Cloud, VMware, Kubernetes, and others, is available.
Provides a variety of service mapping techniques, such as automated service recommendations based on background AI. Additional techniques include top-down mapping, tag-based mapping, service mesh mapping, traffic-based mapping, and dynamic CI groups.
Organizations frequently must wait for problems to arise before they can pinpoint the root of the problem. Organizations can now identify bottlenecks, single points of failure, and other issues before they impact service availability thanks to service mapping’s precise service maps. With service mapping, IT departments can proactively manage and enhance IT infrastructures before any negative symptoms can be seen by service users, protecting the services that their businesses depend on.
Understanding the complete IT infrastructure better and more precisely also provides knowledge of whether components or applications can have security flaws. Then, these high-risk services and circumstances can be marked for rapid correction. Additionally, service mapping enhances ongoing IT infrastructure monitoring, which enhances the responsiveness in the event of unanticipated problems or outages.
As the prevalence of hybrid workforces and dynamic digital services grows, legacy tools and disparate silos cause friction and cost increases, stagnating innovation. Automate and optimize technology service operations on a single platform to enable development, innovation, resilience, and cost-effective services. All of this can be done in hybrid or multi-cloud environments, while also providing exceptional employee and customer experiences.