LOUISVILLE, KENTUCKY
DENVER, COLORADO
CHICAGO, ILLINOIS
MADISON, WISCONSIN
HARRISBURG, PENNSYLVANIA
ATLANTA, GEORGIA
CINCINNATI, OHIO
TORONTO, ONTARIO
HYDERABAD, INDIA
BANGALORE, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

5215 Old Orchard Road Suite #950
Skokie, IL 60077

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Harrisburg, Pennsylvania

4813 Jonestown Road Suite #103
Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Email: sales@vsoftinfrastructure.com
Phone: 513.771.0050

Toronto, Canada

1280 Finch ave w suite 312 toronto, Ontario M3J3K6

TOLL FREE: 844.425.8425

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Why Voice is the Key Business Strategy to Watch

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Voice is changing the way humans and technology interact. In the Experience Economy, dedicated voice applications (like Siri and Cortona) and devices (like Alexa and Google Home) have transformed voice technology to a key business strategy to watch. Voice technology combined with AI algorithms are more than just information retrieval systems. 

What  Makes Voice so Prominent in Business?

Voice technology existed -even prior to voice assistants- as voice recognition systems but these systems failed miserably. This is due to mechanisms failing to integrate with the business systems or offer enterprise-level solutions. Compared to previous voice systems, AI is  the key differentiator. Added intelligence made voice applications more contextual to the business use case. Close to 60 percent of US adults are using voice assistants and the global market of voice technologies is estimated to grow to $184.9 billion in 2021. In the U.S. more than one-fourth of organizations are using intelligent agents and the rest are planning to invest in this technology in the future.

Voice is not just an application, it's Voice-as-a-platform supporting many business applications. Voice assistants have disrupted the information and communication industry, such that its adoption is now mainstream for every business. (irrespective of the industry). In short, voice assistants have changed the way businesses get done. Even some government agencies around the world have adopted voice applications to increase the government-public engagement. Special mention should go to the home appliances industry, as this is one of the fastest growing industries to adopt this technology (think, Amazon Alexa and Google Home).

In the age of conversational commerce, voice technology is steering the overall digital experience strategy, both internally and externally.

Twelve thousand field agents will be powered by voice assistant capabilities, to help them quickly access policies as well as to schedule and prepare for meetings."

- Mark Madgett, New York Life Insurances VP

As an internal application, voice assistants:

  • Improve workplace service relationships. Organizations have started using chatbots and voice assistants with service delivery platforms like ServiceNow.
  • Pull up info immediately during board room meetings. Voice assistants can pull info from databases with a simple voice command.
  • Monitor IT and operational systems in real time.  Notifications can be delivered verbally in natural language.
  • Raise service tickets and report status with a voice command. Here voice acts as a platform and service enabler.
  • Remove the need for hefty dashboards by pulling up appropriate information via voice command.
  • Run your entire office administration (HR, workforce management, project management, and so on) with minimal issues.
  • Work with any legacy or cloud based system makes  it more adaptable.

Externally facing customer service voice assistants have proved their worth by serving any number of customers at any given time, thereby saving human hours and costs. 

 

What Voice Assistants Accomplish for Business

  • Better usability
  • Less training
  • Multi-lingual
  • Touch-less UX
  • Screen-less UX 

If you would like to have an in-depth discussion about how voice assistants can improve your business, Our experts are here to help with a free consultation

VERA - Voice Assistant

Topics: VERA, Voice Assistant, Chatbots

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