Hybrid work offers flexibility, but it also complicates legal operations. According to a survey, 79% of legal leaders say hybrid work has increased operational complexity. In hybrid setups, delivering legal services across geographies and time zones using manual or traditional processes is now more challenging than ever.
That's where ServiceNow Legal Service Delivery (LSD) comes in. In this article, we'll explore five key legal ops challenges and how ServiceNow LSD helps teams streamline workflows, reduce risk, and deliver measurable business impact.
Biggest Pain Points in Hybrid Legal Operations
With the rise of hybrid work models, organizations struggle to balance efficiency, compliance, and responsiveness in delivering legal services. Based on our experience in legal digital transformation, we've identified five key challenges facing legal leaders in hybrid environments.
1. Decentralized Legal Request Management
Are your legal requests coming from multiple channels, such as emails, chat, or informal conversations? Without a centralized system, tracking and prioritizing work consistently becomes difficult, leading to missed deadlines, accountability gaps, and frustration for both your legal team and business stakeholders.
2. Manual Contract Processes
Do spreadsheets, email chains, or shared drives still control your legal contract management? Manual processes can slow approvals, create version conflicts, and extend contract cycles, leading to legal risks and impacting compliance and business relationships.
3. Compliance Oversight Across Distributed Teams
How confident are you that all regulatory and policy requirements are being followed through your legal operations efficiently? A lack of consistent oversight exposes organizations to audit failures, fines, and reputational risk.
4. Visibility Gaps and Resource Allocation Challenges
Can you clearly see workloads and bottlenecks across your legal department? Without transparency, resource allocation becomes challenging, leading to uneven workloads, delays in managing critical matters, and slower responses to time-sensitive requests.
5. Knowledge Silos and Inefficient Workflows
Are critical templates, models, and organizational legal knowledge scattered across personal drives or emails? Legal teams often waste time recreating documents or answering repetitive questions, which reduces productivity and slows down service delivery.
The Impact of Inefficient Legal Operations for Leaders
The above legal challenges in hybrid environments directly translate into real business costs, such as:
- Limited Visibility: Lack of real-time insights hinders strategic resource planning and operational decision-making.
- Heightened Compliance Risk: Inconsistent oversight of contracts increases exposure to regulatory fines, audits, and reputational impact.
- Constrained Strategic Capacity: Legal teams are tied up with routine tasks, limiting focus on high-value, revenue-driving initiatives.
- Slower Revenue Realization: Delays in contract approvals directly impede business growth and revenue recognition.
For legal leaders, the question is clear: how can these challenges be mitigated while maintaining compliance and supporting hybrid teams?
These challenges can be mitigated with end-to-end automation, centralized workflows, and real-time insights provided by modern legal operations platforms like ServiceNow LSD.
How ServiceNow LSD Solves Hybrid Legal Challenges
|
ServiceNow LSD Feature |
Benefit |
Impact |
|
Centralized Legal Request Management |
Employees can submit and track legal requests in a single platform. |
Reduces delays and provides leaders with full visibility of workloads and turnaround times. |
|
Legal Contracts |
Automates the legal contract lifecycle, from creation to approval and execution. |
Accelerates contract turnaround, reduces errors, and ensures compliance. |
|
Legal Compliance and Investigation Tools |
Provides secure, auditable workflows for compliance cases and investigations. |
Minimizes risk and supports ethical reporting with anonymity options. |
|
Legal Matter Management |
Digitizes matter tracking from intake to resolution. |
Reduces manual effort and improves operational efficiency. |
|
Legal Knowledge Management |
Employees can access legal resources and manage tasks anytime, anywhere. |
Reduces repetitive requests and supports hybrid teams. |
|
Real-Time Analytics and Dashboards |
Tracks matter progress, workload distribution, and team performance. |
Enables better decision-making and accountability. |
|
Employee Center |
Provides a single, intuitive portal for all enterprise service needs, including legal. |
Improves user experience and streamlines access to services. |
|
Virtual Agent for Legal Service Delivery |
Automates conversations with employees using predefined or customizable topics. |
Speeds up responses and frees legal team capacity, improving productivity. |
|
Mobile Agent App |
Allows legal users to resolve requests and matters directly from their mobile devices. |
Enhances productivity and responsiveness for legal teams. |
Why Modern Organizations Should Invest in ServiceNow
ServiceNow LSD is transforming legal from a support function into a strategic business driver, empowering legal departments to:
- Streamline and automate key workflows.
- Save time and increase efficiency by automating repetitive processes.
- Gain visibility and control over requests and matters.
- Reduce risk with standardized, auditable processes.
- Deliver faster, more transparent service across the enterprise.
The future of legal processes is digital. Organizations that leverage ServiceNow LSD gain the agility and insight needed to thrive in today's hybrid, digital business environment.
Conclusion
The future of legal operations is strategic, not administrative. Leaders who invest in ServiceNow LSD today will turn inefficiencies into significant ROI, transforming legal teams into engines of growth. V-Soft's expertise in ServiceNow Legal Service Delivery implementation ensures faster adoption, streamlined legal operations, and lasting business value.
Struggling with hybrid legal challenges? Let V-Soft modernize your legal operations with ServiceNow.
