Companies have been struggling with legacy IT request management for years. In the era where automation is a must for enterprises, IT departments must...

Orchestration in ServiceNow is a powerful system for managing IT and business processes quickly and reliably by automating simple and complex tasks on...

Most companies are focused on implementing an agile methodology in project management and deliver project management efficiencies at optimized costs....

Often times I get asked by customers, “Why do I need Performance Analytics (PA) when ServiceNow comes with plenty of reports?”  It’s a fair question...

Organizations are engaging ‘Data Scientists’ to work on the performance analytics manually to enhance service delivery efficiencies. To enhance service...

The ServiceNow ITBM is about managing IT-as-a-business on its own. Strategic utilization of the IT can help the business to achieve meaningful outcomes...

In the globalized business environment, most of the business leaders expect HR to be a strategic business partner. In this scenario ServiceNow has been...

Witnessing the demand for speed, accuracy, and productivity in the overall service delivery process, intelligent automation is mandatory. To foster the...

ServiceNow with its innovative service delivery solutions brings major breakthroughs to some of the biggest challenges of the service industry. In this...

In the era of consumerizing service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...