This month we spoke to Arsenio Peterssen and Daniel Becker about their lives at V-Soft and brought them here. Currently, Daniel is a Project manager 2 with twelve years in the company and Arsenio is a NOC Tech with Humana who has been with V-Soft for six months. Read on to learn more about them.
What brought you to V-Soft and what is your experience?
The first time I heard about V-soft, was when I decided to apply for a NOC Technician position in Humana, at the time I was working as a Data Center Technician already with the company, a job where you must be in touch with the NOC, very often, for network troubleshooting. But my interest in the NOC started 7 years ago when I started in Humana as a security guard.
I heard they had openings, and I sent my resume to the night shift supervisor, and he forwarded it to Hannah Johnson who was the recruiter who handled my entire hiring process. Hannah was the first V-soft person I ever met and her work with me has been fantastic to date. Her professionalism immediately gave me confidence in V-soft and I was not wrong, not only Hannah, I am very happy and grateful to the rest of the V-soft people who have been in contact with me.
In a way, V-Soft actually came to me! After working for a healthcare software company here in Madison for six years, I left to join a local IT consulting company called Safe Bridge Solutions. Safe Bridge Solutions was acquired by V-Soft several years ago and I've been with V-Soft ever since. I have over 20 years of experience as an IT Project Manager, leading large enterprise projects using both traditional and agile methodologies. For almost 13 years I have had a contract with the State of Wisconsin Department of Corrections, managing one of their main enterprise applications.
What is your favorite part of your job?
My favorite part of the job is learning new things every day. Not only about how to solve incidents that arise suddenly, but you also learn to create solutions that facilitate and guarantee better performance in our work. For example, the guys at the NOC have been writing PowerShell scripts for some time to automate some of our workflows, this kind of dynamic improves our skills as NOC technicians. The work environment is great, everyone collaborates and is willing to help and teach. It feels good to be part of a team where everyone interacts like members of one big family.
I'm fortunate to work with a great team at the State of Wisconsin. We have a talented group of developers, business analysts, QA staff, project managers, DBAs, etc. Every project brings new challenges and it's great being able to collaborate with colleagues who are dedicated and excited to solve problems for our users.
What is something about your job that you wish everyone knew?
It's a great job where you have a real impact on society. The work in the NOC is essential for the optimal functioning of the Humana network and therefore for thousands of people to have access to quality medical coverage. It is a job with a lot of responsibility, but it also has the satisfaction of knowing that you are contributing to the welfare of the country.
DanielIt's really satisfying! Every new project starts like a jigsaw puzzle that needs to be put together - sometimes without the picture that shows what it will look like in the end. But through thoughtful conversation and working closely with our users we can figure out a path forward that makes our users' lives easier. It can be an exciting process to see a new product move from just a vision to a reality, and it's so satisfying to see how happy the users are at the end of the project.
Any interesting stories in your line of work?
I am the first Cuban-American to work at the NOC, I was also the first as a Data Center Technician. I started at Humana as a security guard 7 years ago, then they offered me the possibility of becoming an officer analyst. I went to work at the Fusion Center, which is where everything related to Humana's physical security is handled across the nation. After the Fusion Center, I went to DCAS (Data Center Architecture Services) as a Data Center Technician.
Humana is a company that gives you opportunities if you improve professionally and work hard to achieve your goals. Today it seems like a dream to be working with people, whom I asked 7 years ago what they were doing in that room full of screens and computers called NOC.
The workflows and data related to the Department of Corrections are different from any other job or contract I've had. While I can't give specific stories due to the sensitivity of the work, I feel fortunate that V-Soft supports my work here and that I can help progress the goals and needs of the State of Wisconsin through my assignment.