LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Consumerize the Employee Service Experience With ServiceNow

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In today’s workforce, employees expect consumer-grade experiences. How do you consumerize the customer service experience, while at the same time automating it to create maximum efficiency? Our ServiceNow experts have gathered a few best practices when it comes to improving your company’s employee service experience.

Steps to Consumerizing Employee Service

There are five steps a company should take when it comes to improving an employee’s HR experience.

Provide Instant Answers to Questions

Providing self-service access to HR information through easy-to-use HR portals, as well as through chatbots that are available 24/7/356, can reduce HR team’s case load and free up dozens of hours of their time. When HR teams are empowered to spend their time working on higher-level tasks, and employees are able to quickly access needed information, everybody wins.

Allow Employees to Request Any HR Service

Make it easy for employees to quickly make requests in the HR portal, and to get help if needed as well. By automating the HR portal with ServiceNow, employees can file request tickets, access company policies, and carry out other needed functions at any time.

Automatically Route Cases to the Right People

HR automation can improve efficiency, accuracy, and time to resolution by automatically routing specific cases to the corresponding subject matter experts.

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Orchestrate Action Across Multiple Departments

By automating workflows across departments, complex processes – like employee onboarding – are improved and can save hours of time. To onboard just four employees without automation can take up to 40 hours per week!

Provide a Consumer-Like Service Experience

In order to meet the expectations of a modern workforce, companies must provide a personalized service experience that is available anytime, on any device. This means automation and optimizing the HR portal for all types of screens is crucial when it comes to meeting expectations of employees.

If you're looking for more information on how ServiceNow can improve your HR team's lives, as well as increase productivity at your company, download our free Guide to Simplifying HR Service Delivery here:

Topics: ServiceNow, HR Automation

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