In today’s workforce, employees expect consumer-grade experiences. How do you consumerize the customer service experience, while at the same time automating it to create maximum efficiency? Our ServiceNow experts have gathered a few best practices when it comes to improving your company’s employee service experience.
Steps to Consumerizing Employee Service
There are five steps a company should take when it comes to improving an employee’s HR experience.
Provide Instant Answers to Questions
Providing self-service access to HR information through easy-to-use HR portals, as well as through chatbots that are available 24/7/356, can reduce HR team’s case load and free up dozens of hours of their time. When HR teams are empowered to spend their time working on higher-level tasks, and employees are able to quickly access needed information, everybody wins.
Allow Employees to Request Any HR Service
Make it easy for employees to quickly make requests in the HR portal, and to get help if needed as well. By automating the HR portal with ServiceNow, employees can file request tickets, access company policies, and carry out other needed functions at any time.
Automatically Route Cases to the Right People
HR automation can improve efficiency, accuracy, and time to resolution by automatically routing specific cases to the corresponding subject matter experts.
Orchestrate Action Across Multiple Departments
By automating workflows across departments, complex processes – like employee onboarding – are improved and can save hours of time. To onboard just four employees without automation can take up to 40 hours per week!
Provide a Consumer-Like Service Experience
In order to meet the expectations of a modern workforce, companies must provide a personalized service experience that is available anytime, on any device. This means automation and optimizing the HR portal for all types of screens is crucial when it comes to meeting expectations of employees.
If you're looking for more information on how ServiceNow can improve your HR team's lives, as well as increase productivity at your company, download our free Guide to Simplifying HR Service Delivery here: