Enterprises today have moved their core business operations to cloud-based platforms to keep up with technological advances and changing customer expectations. While there has been an abundance of cloud platforms offering different solutions, many organizations adopt platforms that address specific needs. So, while companies may be using ServiceNow ITSM, they may also be using Workday for Human Capital Management. Integrating ServiceNow and Workday lets the two applications communicate seamlessly with one another to minimize gaps and inefficiencies in the systems.
Workday stores all HR data and is a popular system of record for HR. Workday’s HCM suite provides a single platform for all HR needs including recruitment, management, payroll, and finance as well as career development, compensation, performance management and staff planning. However, for engagement across shared services, ServiceNow functions as the system of action. Its service management capabilities successfully augments HR processes as it excels in workflows, case management, portals, and service catalogs.
With ServiceNow HR service delivery, organizations can automate all their HR interactions from a central location using applications for needs such as Universal Request, Case and Knowledge Management, Enterprise Onboarding and Transitions, Now Mobile, Employee Service Center and more. Below we will look at two of the applications that benefit from ServiceNow-Workday integration.
Employee onboarding is an important part of HR processes as it introduces a new member to the organization and the initial experience can have a lasting impact. It is a rather repetitive and monotonous process when done manually and is also prone to errors that can translate to delays and negative employee experience. With Workday and ServiceNow integration, the onboarding process can be automated and streamlined.
ServiceNow workflows can retrieve employee data from Workday and perform activities such as create a new email account, update financial systems, help with procuring security badges and IT devices and perform other tasks to successfully onboard the new employee. This can free up the HR staff from performing mundane tasks and instead focus on more meaningful work during the onboarding process.
ServiceNow's Employee Service Center offers a unified self-service portal for employees to interact with HR, IT and other teams seamlessly and in one location. Employees can use the service center to make requests, use chat tools, and get their questions answered seamlessly, leading to a great employee experience. The Workday integration creates a bidirectional flow of information between the two systems allowing ServiceNow to have real-time access to detailed and updated employee data. This additional data can help resolve employee requests and faster.
Integrating ServiceNow and Workday with a ServiceNow Workday HR Spoke automates HR tasks and improves the accuracy and efficiency of HR processes. While Workday can be used for backend HR tasks, ServiceNow workflows further enhances the entire HR service management. Most importantly, from the employee’s perspective, everything happens in a single interface. This integration efficiently manages HR data and service requests employees and also simplifies and streamlines onboarding and offboarding processes.