LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

How AI Enables Successful Remote Work Strategy

Remote work Management Using AI

The 2020 Coronavirus Pandemic has taught us that remote work options are a necessity for businesses. The digital workplace is no longer an option. Remote work and Work From Home (WFH) adoption has skyrocketed and organizations are adopting policies to enable employees to work remotely.  While this transition is taking place, it can be challenging to supervise work updates and task schedules respective to each team and resource. AI-enabled tools are an effective solution to implement and manage remote workplace strategies and to achieve improved workflow efficiencies. 

Simplify Digital Communication with Chatbots

To automate routine tasks organizations are implementing automation solutions like Artificial Intelligence and Robotic Process Automation. In a similar vein, AI-powered chatbots automate communication workflows. Chatbots allow employees to communicate naturally to get issues resolved. For example, if a remote worker needs to create an IT ticket, they simply share their IT problem with the chatbot and the chatbot routes the request accordingly. What used to be a manual and tedious process is simplified.  The chatbot will even follow up with the request and share status if prompted.

Simple and easy chatbot architecture helps employees and management perform the following tasks:

Project Management Tasks

  • Retrieve list of approvals
  • Approve/Reject change requests
  • Create incident or service requests
  • Display dashboards

Administrative Tasks

  • Schedule meetings
  • Record meeting minutes
  • Reserve conference rooms

Customer Service Tasks

  • Answer FAQs
  • Escalate to Human Agents
  • Share Knowledgebase articles

Human Resources Tasks

  • Resolve employee queries 
  • Conduct interactive onboarding
Mark Madgett, Senior Vice President of New York Life Insurance, asserted that close to twelve thousand agents are provided use chatbot capabilities to acquire policy information and schedule and prepare for meetings.

Smart Project Management With AI

Project management is a tough task that includes identifying if the project is on schedule and budget, predicting project disruptions, solving various disruptions etc. Project management applications largely work on status report generation, analytics, and insight generations. Despite having tools for each of these tasks, project management teams are unable to connect the data points and make intelligent decisions. This is exactly what Artificial Intelligence can be used for.

AI’s ability to generate insights into project data creates visibility into employee productivity and performance which is especially important for a remote workforce. AI-driven analytics permits leaders to design, quantify, assess, and streamline key performance indicators. Based on this, leaders can use this data to re-strategize their efforts to meet their goals. Also, improve project management with strong dashboard analytics. This way AI provides greater transparency and accountability to stakeholders.

Apart from these, AI has the following project management benefits.

  • Increase relationship-centric collaboration with colleagues
  • Shares data-driven insights to coach employees
  • Create organizational transparency with analytics
  • Predicts and calculates risk 

Conclusion

Artificial Intelligence can play a key role in driving remote workplace strategy. AI doesn't have to be limited to one domain or field of work and can be deployed in regular organizational activities. Envision a world where remote working and digital workplace is an efficient strategy to achieve cost optimizations and employee satisfaction. 

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Topics: Remote Workforce, Project Management, Artificial Intelligence, AI, AI in Office Automation

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