The 2020 Coronavirus Pandemic has taught us that remote work options are a necessity for businesses. The digital workplace is no longer an option. Remote work and Work From Home (WFH) adoption has skyrocketed and organizations are adopting policies to enable employees to work remotely. While this transition is taking place, it can be challenging to supervise work updates and task schedules respective to each team and resource. AI-enabled tools are an effective solution to implement and manage remote workplace strategies and to achieve improved workflow efficiencies.
Simplify Digital Communication with Chatbots
To automate routine tasks organizations are implementing automation solutions like Artificial Intelligence and Robotic Process Automation. In a similar vein, AI-powered chatbots automate communication workflows. Chatbots allow employees to communicate naturally to get issues resolved. For example, if a remote worker needs to create an IT ticket, they simply share their IT problem with the chatbot and the chatbot routes the request accordingly. What used to be a manual and tedious process is simplified. The chatbot will even follow up with the request and share status if prompted.
Simple and easy chatbot architecture helps employees and management perform the following tasks:
Project Management Tasks
- Retrieve list of approvals
- Approve/Reject change requests
- Create incident or service requests
- Display dashboards
- Schedule meetings
- Record meeting minutes
- Reserve conference rooms
Customer Service Tasks
- Answer FAQs
- Escalate to Human Agents
- Share Knowledgebase articles
Human Resources Tasks
- Resolve employee queries
- Conduct interactive onboarding
Smart Project Management With AI
Project management is a tough task that includes identifying if the project is on schedule and budget, predicting project disruptions, solving various disruptions etc. Project management applications largely work on status report generation, analytics, and insight generations. Despite having tools for each of these tasks, project management teams are unable to connect the data points and make intelligent decisions. This is exactly what Artificial Intelligence can be used for.
AI’s ability to generate insights into project data creates visibility into employee productivity and performance which is especially important for a remote workforce. AI-driven analytics permits leaders to design, quantify, assess, and streamline key performance indicators. Based on this, leaders can use this data to re-strategize their efforts to meet their goals. Also, improve project management with strong dashboard analytics. This way AI provides greater transparency and accountability to stakeholders.
Apart from these, AI has the following project management benefits.
- Increase relationship-centric collaboration with colleagues
- Shares data-driven insights to coach employees
- Create organizational transparency with analytics
- Predicts and calculates risk
Artificial Intelligence can play a key role in driving remote workplace strategy. AI doesn't have to be limited to one domain or field of work and can be deployed in regular organizational activities. Envision a world where remote working and digital workplace is an efficient strategy to achieve cost optimizations and employee satisfaction.