Let's be honest, managing legal requests across a fast-moving enterprise is tougher than ever. As a reliable ServiceNow consulting company, we hear from legal and IT leaders facing the same challenges:
- Our lawyers are buried under emails and one-off requests.
- We can't track who's working on what or how long it's taking.
- Our employees or business users complain that they never know the status of their legal matters.
If this sounds familiar, you're not alone. Legal teams everywhere are struggling to keep up with rising requests, tighter budgets, and the expectation to deliver faster services, all while staying compliant.
Here, the problem isn't your people; it's the outdated processes and disconnected tools that keep them from reaching their full potential.
ServiceNow Legal Service Delivery (LSD) transforms how your legal teams operate in this digital age. In this article, we'll look at how ServiceNow LSD stands out from other competition in modernizing legal request management.
Eliminating Legal Request Bottlenecks: 30% Faster Workflows, 15% Higher Efficiency
Inefficient legal request management isn't just a headache for legal teams; it directly impacts business performance. Fragmented intake and untracked requests slow down decision-making, increase operational costs, and create blind spots for leadership. The result? It limits the organization's ability to operate with speed, accuracy, and confidence.
ServiceNow Legal Service Delivery (LSD) eliminates these challenges by transforming fragmented intake into a single, unified platform that automates classification, routing, and approvals.
ServiceNow's own legal department implemented LSD and achieved 30% faster workflows and a 15% boost in operational efficiency, streamlining how legal requests were managed across the enterprise. The cutting-edge ServiceNow LSD also accelerated legal matter initiation by 80% through self-service and knowledge automation capabilities, freeing legal teams to focus on high-value tasks, delivering tangible cost savings.
With real-time visibility, structured workflows, and actionable insights, the ServiceNow LSD platform gives legal leaders the confidence to transform legal operations from a reactive bottleneck into a proactive growth driver, powering faster, smarter decisions across the business.
Empowering Legal Teams to Work Smarter
Organizations implementing ServiceNow Legal Service Delivery (LSD) report 30% to 40% faster request handling and significant reductions in administrative workload.
By automating repetitive tasks and providing pre-built workflows and matter templates for common requests like NDAs, data-processing agreements, and policy reviews, your lawyers can focus on strategic, high-value work instead of administrative tasks.
The Legal Counsel Center gives teams a real-time, consolidated view of all open requests, priorities, and SLAs. Automated alerts flag overdue items, and workload insights help leaders allocate resources efficiently and prevent bottlenecks.
Built on the Now Platform, LSD integrates seamlessly with HR, Procurement, IT, and Finance, enabling cross-departmental visibility, streamlined approvals, and automated workflows while reducing legal risks.
Driving ROI From Futureproof Legal Tech Operations with ServiceNow LSD
These aren't just theoretical benefits; organizations are seeing measurable results with ServiceNow LSD.
- ServiceNow itself deflected 30% of routine legal work through self-service and streamlined intake. By enhancing visibility into legal requests and optimizing internal workflows, this “Now on Now” initiative delivered approximately 10% in financial and operational gains.
- After implementing ServiceNow LSD, NTT Ltd. reduced manual errors by ~25%, improved collaboration, and accelerated approvals by ~30%, delivering measurable productivity and cost benefits.
These real-time instances examples demonstrate that even small improvements in legal request management through ServiceNow LSD can deliver significant cost and efficiency gains.
Just imagine: “How much more could your legal team achieve with streamlined workflows and real-time visibility?” Explore the potential impact ServiceNow LSD could have on your organization.
What IT Leaders See: Visibility, Metrics, and ROI
As Russ Elmer, General Counsel and Secretary of ServiceNow, emphasizes:
“ServiceNow Legal Service Delivery has been long overdue for modernization. This truly is a game changer for how we manage legal operations.”
The ServiceNow LSD platform turns corporate legal operations into data-driven ones. Dashboards show request volumes, turnaround times, bottlenecks, and SLA performance, insights that leaders can act on. This means leaders can justify staffing decisions, prove compliance, and demonstrate value to the business.
With ServiceNow FSM implementation, organizations can typically report:
- Approximately 25% to 40% improvement in request turnaround times.
- Over 10% to 15% reduction in external counsel spending.
- Higher internal and client satisfaction through real-time status visibility.
By turning legal operations into a measurable, actionable, and strategically aligned function, ServiceNow LSD empowers leaders to drive efficiency, reduce costs, and strengthen overall business performance.
Conclusion
If your legal request management is still running through email chains or spreadsheets, ask yourself:
- How much time do we lose every week chasing updates?
- How much visibility do we have into legal demand or workload?
- How confident are we that requests are being handled consistently?
If these questions give you pause, it's time to implement ServiceNow legal service delivery and explore how this intelligent AI-powered platform can streamline end-to-end legal workflows.
Book a Consultation Today and turn legal bottlenecks into business breakthroughs.
