An employee is the key competitive edge of any business and companies are working to make the employee experience on par with the customer experience. The employee experience starts with the onboarding process. For most companies the onboarding process is one of the most time-consuming and irritating tasks, be it for the new employee or the HR professional. To ensure a smooth end-to-end experience during the onboarding process, ServiceNow’s New York release comes with an Onboarding native app. 

How ServiceNow's Onboarding Mobile App Works

Manage and automate workflows across departments

Often the onboarding process involves multiple departments like IT. Defining workflows across departments is time consuming and complicated, with the ServiceNow onboarding mobile app, users don't need to create and maintain workflows across department onboarding workflows, avoiding the need for any code, process maps, and workflow editors. One can easily track information updates made by employees during the onboarding process. Also, the app automatically replicates the data wherever required, so employees don't have to fill in several documents with the same information.  ServiceNow Now Platform capabilities permits approving authorities to create workflows, automate approvals, and make service deliverables easy. 

Make Use of Native Mobile Features

To ease the onboarding process, new hires can benefit form the native mobile features to complete onboarding tasks. If a new hire needs to upload a profile photo, he can take a photo with the mobile camera and directly upload it. To upload documents, new hires can use a phone scanner application and directly upload the files. Through push notifications, new hires can be notified about updates or pending tasks, eliminating the need for multiple email follow-ups.

Better Transparency

The onboarding mobile app offers better transparency and visibility into the entire onboarding process status of all hires for HR and IT departments. To ensure this, ServiceNow offers dashboards that show real‑time data to the entire onboarding volume based on the place and department. This visibility can help users clearly locate and fix roadblocks to improve employee satisfaction and decrease resolution times.

Collaborative Onboarding Process

The onboarding process is often the most tedious for HR teams. To reduce these difficult tasks, a cloud-based ServiceNow HR automation solution, HR portal, may be implemented which becomes an integral part of the onboarding process.

This HR onboarding app uses automation to guide employees to fill out appropriate information, step-by-step in interactive ways. And if employees have further questions, these can be answered within the app itself, instead of by the HR team. Most importantly, this leaves the HR team available for more critical tasks, including strategy and employee problem escalations.

Faster Resolution Times

Suppose new hires get stuck at any point in the process, without any confusion on who to contact the new hire can raise a request within the application. The request will be automatically sent to the appropriate resource or may suggest self-help options. However, the onboarding mobile app comes with in-app contacts and information to offer assistance for continual communication in the entire process. 

Figure: Onboarding Mobile App screenshots 

Benefits of ServiceNow New York’s Onboarding Mobile App

• Assign onboarding documents with one click, avoiding back and forth emails.
• Enable employee benefits automatically upon employee’s selection of requirements.
• Auto generate payroll to the account provided by the employee.
• Auto save employee documents  for better organization.
• Generate various reports based on defined KPIs for HR.
• Easily complete tasks on mobile device on the fly.
• Avoid filling out the same information for multiple forms with auto population feature.
• Stay up to date on onboarding and ticket status 24/7 through push notifications.

Conclusion

When compared to the manual process, onboarding automation with ServiceNow Onboarding mobile app in the New York release can save onboarding time by 50 percent and HR efforts up to 70 percent. HR gains an estimated effort savings of up to 70 percent. In turn radically progressing productivity of the HR and employee, while consumerizing employee experiences even during the onboarding process. A better onboarding experience for employees enables HR to lessen employee turnover costs too.  This is available for Apple and Android.