Orchestration in ServiceNow is a powerful system for managing IT and business processes quickly and reliably by automating simple and complex tasks on remote services, servers, applications, and hardware. Let’s explore how ServiceNow Orchestration solves IT pain points and improves business agility by automating 50% of routine IT tasks.
These issues necessitate the need for ServiceNow Orchestration:
IT departments often struggle with 3 key questions:
The answer to above questions lies in connecting Man Hours to Routine Tasks. To solve above challenges, as a part of ServiceNow ITOM module ServiceNow Orchestration is introduced.
Orchestration automates IT and business processes for operations management. It includes Password Reset, Client Software Distribution, and activity packs. Reduce tasks, improve productivity, and automate and accelerate processes."
IT departments must operate like a business- focus on strategy, customer service, business objectives and value-based outcomes. Even though there are enough best practices (ITIL, Cobit, ISO 20K) on strategy, development, administration, and maintenance, in practice there are a lot of gaps in the successful implementation of these practices.
The time spent on the pain points is huge and is directly proportional to the Man Hours being spent on these routine activities. The pain points are more of a generalized collection based on experience. A drill-down must be made specific to the organisation's transactions to ensure accurate Man Hour Reduction. The aim should be to use the resources in a more efficient way, allowing the saved time be spent on value-added activities.
Based on my experience in service-based industries for more than a decade, here is a table listing the most common routine IT tasks and the percentage of effort those tasks take on an IT department.
ServiceNow Orchestration escalates enterprise agility by facilitating IT manual tasks to be automated; including the systems and applications that are external to the ServiceNow platform. ServiceNow Orchestration enables IT teams to build reusable libraries of various IT activities without having to code every workflow. This way, Orchestration can directly scale up IT operational efficiencies by reducing the problem resolution time and increasing the speed of service.
By shifting to ServiceNow and utilizing Orchestration, one can directly reduce an average of 50% of the Man Hours being spent on routine IT tasks.
ServiceNow Orchestration can automate: