ServiceNow is a continuously evolving platform powered by Artificial Intelligence (AI) that always surprises its adopters with innovative features, functionalities, and solutions. ServiceNow Impact is one such solution that accelerates business by aligning stakeholders’ activities with core objectives that drive digital transformation success and anticipated outcomes. This blog post explores how ServiceNow Impact supports the value journey of organizations through its outstanding feature set.
ServiceNow Impact Solution: Speed, Scale, and Service
ServiceNow Impact is a best-in-class digital transformation solution that helps organizations realize rapid value from their ServiceNow investment. ServiceNow Impact drives value through five unique capabilities:
- Strategy and Roadmap: Results-driven roadmaps and data-driven decisions for platform success.
- Accelerators: Ready-to-go templates, playbooks, and best practices.
- AI-Powered Insights: Benchmarking, health scans, and proactive recommendations through a single platform.
- Enablement Tools: Precise training, innovation labs, and community tools.
- Expert Guidance: Provides guidance from ServiceNow experts, including architects and customer success managers.
6 Key Features of ServiceNow Impact Solution
ServiceNow Impact Digital Experience
Activity Center
One of the most useful features of ServiceNow Impact. It collaborates with the Impact squad and provides a detailed view of all the activities (current and upcoming), deliverables, business objectives, and initiatives supporting Value Journey, including conversations, platform health, tasks, notifications, files, and meetings. It also includes an “All Recommendations” tab where users can get custom recommendations that help them achieve business goals faster.
Platform Health
Platform Health shows how closely business objectives are aligned to ServiceNow technical best practices and gives recommendations for improvement:
- Impact Developer Support: Offers advanced and total Impact packages to help administrators and authorized users access a ServiceNow support engineer for prompt support in troubleshooting technical issues around existing platform customizations.
- Impact Instance Observer: A performance monitoring tool that enables users to track the instance health and performance.
- HealthScan: A diagnostic tool that helps users understand the current health of the instance, identify potential issues, and take quick action to resolve them.
Value Journey
This feature provides an overview of high-level business objectives and initiatives that are tied to measurable outcomes. Additionally, users or Impact squads can perform Value Realization Assessments, capture the data, and generate business value reports.
Initiatives & Accelerators
This feature confirms strategic objectives and anticipated results to enhance the digital transformation journey of organizations. It maintains the Initiatives Catalog, which includes actionable engagements and a group of tasks or activities that help to achieve specific project outcomes and support the digital transformation journey. On the other hand, the Accelerator catalog helps users track predefined requirements, features, and deliverables to deliver exactly where you need it.
Product Adoption
This feature provides users with an easy way to view capabilities, product adoption roadmaps, and subscriptions for your ServiceNow instance. By understanding recommended implementation sequences for capabilities established, organizations can ensure streamlined, optimal implementation. Additionally, this feature also allows organizations to view all their subscriptions to their ServiceNow instances.
Impact Benefits & Usage
Users can access useful, product-specific materials, such as case studies, developer support guides, and Now community support.
AI-Powered ServiceNow Impact Connects Gaps for Digital Experience
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Accelerated Time-to-Value
ServiceNow Impact helps organizations achieve three times faster than standard adoption cycles. Intelligent accelerators, architecture roadmaps, and customization enable teams to deploy the right solution quickly.
Use Case: The largest healthcare service providers can cut new IT workflow onboarding by approximately 58% through pre-configured ServiceNow Impact accelerators and white-glove onboarding support. Get support from ServiceNow experts to experience the same results.
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Boosted Platform Adoption & Utilization
There are too many unused digital platforms. ServiceNow Impact implementation encourages teams to unlock platform potential through best practices, training, and success journeys linked to business KPIs.
Use Case: Banks can speed up platform adoption by 70% in six months using ServiceNow Impact by connecting business goals with platform capabilities and mapping objectives with worker processes.
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Actionable AI-Driven Insights
ServiceNow Impact gives customers predictive recommendations and AI-powered insights into platform health to help resources resolve issues, if any, and optimize performance. These AI insights play a key role in making data-driven resource planning and development decisions, optimizing productivity.
Use Case: Leveraging ServiceNow Impact’s predictive analytics functionality, businesses can predict and resolve 40% of high-severity problems proactively in advance before impacting end users. It saves time, reduces maintenance costs, and improves operational agility.
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Strategic Guidance from ServiceNow Experts
ServiceNow Impact allows users to get expert support and access useful ServiceNow product-specific materials at any time. Seasoned professionals create tailored roadmaps and offer strategic workshops to make sure platform innovation fuels long-term business objectives.
Use Case: Organizations across diverse industries can synchronize their digital and business strategies and experience approximately a 26% gain in operational efficiency annually.
Talk to our ServiceNow consultants and explore more benefits of ServiceNow Impact. -
Continuity of Innovation at Scale
ServiceNow Impact is never a one-time implementation – it’s a continuous journey of innovation. Monitoring recommendations and feedback loops, businesses can roll out new features to achieve business scalability and adhere to new emerging market and regulatory requirements.
Use Case: Utilizing ServiceNow Impact’s innovation and interagency workshops available, Government agencies can accelerate their IT and HR digitization in twelve departments within twelve months.
Therefore, allowing a combination of platform automation capability and expert optimization strategy, ServiceNow’s Impact provides faster resolution times, agility, and smoother workflows focused on reduced technology spend and optimized ROI on the ServiceNow platform.
V-Soft Help You Accelerate ServiceNow Journey Impact Faster!
As businesses rapidly expand their digital operations, scalable platforms like ServiceNow will be a great digital asset to smoothly manage changes, efficiently manage business requirements, and deliver frictionless customer as well as employee experiences.
But digital transformation is not a solo act. Organizations need an ability to pivot fast and implement business changes even faster. Organizations must connect with a reliable digital transformation partner.
Why partner with V-Soft?
- Expert-led ServiceNow implementations tailored to your needs Alignment between strategy and execution for optimized outcomes Successful ServiceNow and ServiceNow Impact deployments
- Customization of ServiceNow features and functionalities
- Efficient change implementation and management
V-Soft Consulting is a trusted ServiceNow implementation partner with over 12 years of industry best practices, a 4.76 highest CSAT score, 1500+ ServiceNow certifications, and 270+ projects delivered successfully.
The Bottom Line
ServiceNow Impact is a value acceleration solution that delivers measurable outcomes through AI-powered insights and predictive support. Back actively track instance health, it helps organizations address risks that disrupt entire business operations and service delivery.
If ServiceNow Impact is your digital transformation roadmap, let us transform your ideas into reality. Our ServiceNow architects help you discover how Impact can transform your business outcomes.
New to ServiceNow? Or want more from the platform? Connect with our ServiceNow experts today and let ServiceNow Impact drive faster!
FAQs
What is ServiceNow Impact?
ServiceNow Impact is a value acceleration solution that offers tailored guidance, tools, and support to assist organizations in realizing ROI quicker.
How does ServiceNow Impact Drive Value Delivery Quicker?
It aligns ServiceNow platform adoption with business objectives through data-driven methods, success criteria, and focused speed-up services.
What drives ServiceNow Impact’s Digital Transformation?
It offers customized guidance, AI knowledge, and subject matter guidance to automate implementation and facilitate quick adoption.
How is ServiceNow Impact Different from Regular Support?
ServiceNow Impact differs from classic support, offering proactive and customized services like instance health scans, strategy execution plans, and success tracking.
Can ServiceNow Impact Improve Employee and Customer Satisfaction?
Yes, by streamlining processes and removing friction points, ServiceNow Impact increases employee productivity and customer satisfaction.
Who Can Benefit from Using ServiceNow Impact?
ServiceNow Impact is ideal for organizations of all sizes seeking to accelerate their digital transformation journey and achieve success with ServiceNow.
What are ServiceNow Impact Packages?
There are three core ServiceNow Impact packages, including Guided, Advanced, and Total. The ServiceNow Impact Guided package comes with entry-level features, whereas the advanced package comes with intelligent tools like instance observer, developer support, advisory sessions, and personalized recommendations. On the other hand, the Total package is a complete Impact solution that covers a ServiceNow expert team, personalized recommendations, preventative tools, and much more.
