How To Prepare Your IT Organization For A ServiceNow Implementation

You’ve done your due diligence and have already purchased or are considering investing in the ServiceNow platform as your enterprise system of record. Maybe you’ve had ServiceNow for a while, or maybe it’s a new addition to your organization. Either way, you’ve made a good decision and chosen a robust platform with multiple capabilities. However, as we all know, maximizing your IT investment is an intentional action that starts with a solid foundation in ServiceNow implementation best practices, which we shall highlight here for you. 

Often, organizations invest in technology to solve a specific business issue without taking the time and effort necessary to assess their organizational goals. You can certainly use the Now Platform to host your IT ticketing systems, but the platform was designed to transform your organization's business practices. To accomplish this, taking a step back to access well-known and widely used best practices should be the first step.

IT Best Practices Goals

IT teams must focus on clear objectives and goals to be of value to the organization they serve. 

• Maintain value creation as a critical component.
• Manage and stay aware of identifying risks associated with IT vulnerabilities. 
• Elevate the level of IT processes, performance, and satisfaction of those they serve. 
• Ensure maximum ROI is gained or measured for all technology investments.

ServiceNow ITSM Best Practices 

Determine IT Effectiveness 

Take a hard look at your IT operations and ask yourself these questions:

• Have you examined how your organization operates from a best practice perspective?
• How well do your processes work?
• Do you need to improve your procedures?
• Can you configure the ServiceNow™ platform better to increase your organization’s efficiency and effectiveness in serving your customers?
• What would that look like from a business value standpoint?

Compare to Industry Best Practices

Service management frameworks and standards help organizations benchmark their operational activities against industry best practices. It is critical to ServiceNow related best practice reviews to have a deep knowledge and understanding of how to use these industry standard frameworks and standards:

• ITIL^® framework
• ISO/IEC 20000 Standard for IT Service Management
• The VeriSM^® Model

These will help your organization find potential gaps and identify opportunities for improvement. In most cases, these improvements can drive greater efficiencies in your ServiceNow instance, yielding improved management of your service management activities, better reporting, and ultimately better decision-making. A great path to more efficient operations and increasing your ServiceNow ROI!

What to Expect from a ServiceNow Best Practices Assessment 

An IT Best Practices Assessment is an objective examination of your current state of IT practices and process execution. Applying ServiceNow implementation best practices principles, industry experts document your current state, record any gaps, and provide recommendations for successful deployment. Armed with this information, an organization can mature its service provisioning, quality, and overall efficiency.

• Interview key stakeholders within your organization.
• Gain an objective viewpoint.
• Deliver a robust report containing gap analysis and recommendations for improvement.

Benefits of an IT Best Practices Assessment

• Current state assessment
• Independent and objective insights
• Baseline for operational improvement
• Prioritized recommendations

Importance Of ServiceNow Reporting Best Practices

With the ability to create, modify, and share reports based on data stored, the ServiceNow reporting feature of the modern Now platform helps organizations generate valuable insights from data.

V-Soft Consulting helps you optimize your IT reporting efficiency with our best practices in ServiceNow reporting. ServiceNow reporting best practices help IT professionals eliminate conflicts and data inconsistency in reports. Sticking to ServiceNow reporting best practices also helps organizations reduce potential IT reporting issues and increase opportunities for process enhancements. Employing governance to your IT reporting activities using a unified reporting solution would help streamline processes and handle data efficiently.

Conclusion

With the best ServiceNow implementation best practices, V-Soft Consulting helps your organization deploy a tailored ITSM module that streamlines your end-to-end IT service management operations and derives maximum impact. Our certified ServiceNow experts with ServiceNow ITSM best practices and ServiceNow reporting best practices help you throughout the implementation journey and make use of the full potential of the platform.

About the Author

Greg Loftin is a former ServiceNow Manager with over 20 years of experience in the Enterprise Software consulting space. 

Based out of Denver, Colorado, Greg continues his work in helping businesses in the U.S. unlock the power of ServiceNow to improve your business and build stronger ROI for all of your technology investments.

Learn more about Greg in our recent Employee Spotlight or connect with him on Linkedin and ask him why he loves Denver so much.