You’ve done your due diligence and purchased ServiceNow™ as your enterprise system of record. Maybe you’ve had ServiceNow™ for a while or maybe it’s a new addition to your organization. Either way, you’ve made a good decision and chosen a robust platform with multiple capabilities.
Many times, however, we look at a platform, tools, or technology before we look at the best way to use them. I have found through working with multiple private and public-sector organizations over the past dozen years that not everyone takes the necessary time and effort to assess their organizational effectiveness, especially against well-known and widely used best practices.
Determine the Effectiveness
Take a hard look at your IT operations and ask yourself these questions:
- Have you examined how your organization operates from a best practice perspective?
- How well do your processes work?
- Do you need to improve your procedures?
- Can you configure the ServiceNow™ platform better to increase your organization’s efficiency and effectiveness in serving your customers?
Compare to Industry Best Practices
Service management frameworks and standards help organizations benchmark their operational activities against global best practices. At V-Soft, we have a deep knowledge and understanding of how to use the ITIL® framework, the ISO/IEC 20000 Standard for IT Service Management, and even latest VeriSM® Model to assess organizations and help find potential gaps and opportunities for improvement. In most cases, these improvements can also drive improvements in your ServiceNow instance yielding improved management of your service management activities, better reporting, and better decision making. A great path to more efficient operations!
Tools don’t drive processes and procedures, they support them. ServiceNow™ is one of the best in the industry in supporting process and procedure, but it still needs the organization’s approach to be configured within to make it an effective platform. At V-Soft Consulting, we offer a Best Practice Assessment (BPA).
V-Soft's Best Practices Assessment Service
- Provides an objective viewpoint
- Interviews key team members of your organization
- Delivers a robust report containing gap analysis and recommendations for improvement
Steve Matthews is a Pre-Sales Support Lead with V-Soft Consulting with more than 34 years of Information Technology experience within multiple verticals. For the past 12 years Steve has moved to IT Service Management consulting and training utilizing the ISO/IEC 20000 Standard for IT Service Management and the ITIL® best practices framework. Steve helps V-Soft clients understand and improve their IT organizations.