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V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

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Skokie, IL 60077

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Madison, Wisconsin

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Middleton, WI 53562

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Harrisburg, Pennsylvania

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Harrisburg, PA 17109

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Email: sales@vsoftinfrastructure.com
Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

TOLL FREE: 844.425.8425

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

How to Prepare Your IT Organization for a ServiceNow Implementation

Best Practices for ServiceNow Now Platform Implementation for your IT Organization

You’ve done your due diligence and purchased ServiceNow™ as your enterprise system of record. Maybe you’ve had ServiceNow™ for a while or maybe it’s a new addition to your organization. Either way, you’ve made a good decision and chosen a robust platform with multiple capabilities.

Many times, however, we look at a platform, tools, or technology before we look at the best way to use them. I have found through working with multiple private and public-sector organizations over the past dozen years that not everyone takes the necessary time and effort to assess their organizational effectiveness, especially against well-known and widely used best practices.

Determine the Effectiveness 

Take a hard look at your IT operations and ask yourself these questions:

  • Have you examined how your organization operates from a best practice perspective?
  • How well do your processes work?
  • Do you need to improve your procedures?
  • Can you configure the ServiceNow™ platform better to increase your organization’s efficiency and effectiveness in serving your customers?

Compare to Industry Best Practices

Service management frameworks and standards help organizations benchmark their operational activities against global best practices. At V-Soft, we have a deep knowledge and understanding of how to use the ITIL® framework, the ISO/IEC 20000 Standard for IT Service Management, and even latest VeriSM® Model to assess organizations and help find potential gaps and opportunities for improvement. In most cases, these improvements can also drive improvements in your ServiceNow instance yielding improved management of your service management activities, better reporting, and better decision making. A great path to more efficient operations!

Conclusion

Tools don’t drive processes and procedures, they support them. ServiceNow™ is one of the best in the industry in supporting process and procedure, but it still needs the organization’s approach to be configured within to make it an effective platform. At V-Soft Consulting, we offer a Best Practice Assessment (BPA).

V-Soft's Best Practices Assessment Service

  • Provides an objective viewpoint
  • Interviews key team members of your organization
  • Delivers a robust report containing gap analysis and recommendations for improvement
These improvements can be transitioned to your ServiceNow instance to help better support your service provisioning. 

Consider V-Soft for your Best Practice Assessment and our strong ServiceNow™ capabilities to help support your organization’s journey. Learn more here.

About Author

Steve MattheSteve Matthewsws is a Pre-Sales Support Lead with V-Soft Consulting with more than 34 years of Information Technology experience within multiple verticals. For the past 12 years Steve has moved to IT Service Management consulting and training utilizing the ISO/IEC 20000 Standard for IT Service Management and the ITIL® best practices framework.  Steve helps V-Soft clients understand and improve their IT organizations.

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Topics: Information Technology, ServiceNow, ServiceNow Implementation, Parsec ServiceNow

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