The ServiceNow New York release includes new functionalities and enhancements to existing functionalities. Patch releases and hotfixes will be released on an as-needed schedule. Before you upgrade to New York, it’s important to understand the products your organization may implement. Some products have many new app features powered by the Now Platform.
ServiceNow New York release new features allow you to get work done from anywhere with powerful innovations in enterprise mobile, intelligence, and workspaces. With Now Mobile, employees have access to HR, IT, finance, legal, facilities, and many other departments- all from a mobile application powered by the ServiceNow Platform solves various business problems. Getting help fast makes all the difference, with Now Mobile, users can get help, find answers, and make requests using Native device capabilities and preceptive actions. With one place for approvals, requests from multiple departments and integrated systems are consolidated making finding information, items, or contacts easy to find.
When the application is integrated with a service catalog, users can submit issues and request items. By default, the app uses the base system catalog. Users can request help from the ‘quick actions’ menu when the Agent Chat [com.glie.interaction.awa] plugin in the Now Mobile app is mobilized.
Users can view their assigned items and complete their tasks. By default, ‘My Tasks’ shows the user what they may need for approval from the ‘Requests’ [sc_request] and ‘Requested Items [sc_req_item] tables.
Users can view, computers, mobile devices, and other company-issued items that they use. If something is not working properly, they have a no-hassle way to report any issue from the item record.
Your users can search and track their requests using the ‘Services’ tab. Construct a table and filter to determine which records appear to the user. For example, add a filter to display records that are opened by the user from the ‘Problem’ table.
Integrate the application with a knowledge base that allows users to find answers and view company resources. By default, the app uses the IT knowledge base.
ServiceNow’s Onboarding app is a new application in the New York release. The mobile onboarding app provides an end-to-end experience that guides employers on what needs to be done in one place. New hires can complete their onboarding tasks from anywhere, like signing electronics documents, taking their employee badge photo, and setting up direct deposit. Hiring managers can track the progress of their new hires, and new hires have access to important contacts for any questions. The app can be downloaded from the Google Play store or the Apple App store.
New hires can ask any onboarding related questions. The question appears as a comment in the related life-cycle event case. The agent who is working on the case can reply to the new hire employee using the comments section in the case form.
You can arrange media sections to allow new hires to review relevant content at different stages of the onboarding process. For example, new hires can learn more about your organization before they reach their start date and have the option to download the Now Mobile application after all onboarding is completed.
ServiceNow Project Status is a new application in the New York Release. The Project Status app authorizes you to track the status of all your projects, collaborate with connected stakeholders, view status reports, resolve irregularities, and take timely actions.
View the following information on a project that might need your attention or require you to take action:
Collaborate with other stakeholders on a project by doing the following:
The ServiceNow Mobile Application is active by default in new instances. If your are upgrading from a previous release, activate the Mobile Employee Experience Native App (com.glide.mobile-employee) plugin. For more information, click the link to Activate Now Mobile App.