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How Does a Company Rapidly Launch ServiceNow Upgrades?

ServiceNow Retainer team in discussion

Companies seeking to advance how work gets done are looking to the ServiceNow platform to automate work flows yet the expertise required to do this efficiently is a challenge. Finding skilled, experienced, and trustworthy development resources at budget friendly prices can be a daunting task for most businesses. For new or existing ServiceNow customers, hiring a rapidly deployable retainer team can be the answer to deadlines and budget challenges. Learn how a retainer team model can integrate with your existing team and elevate your ServiceNow instance to maximize ROI in this article.  

ServiceNow Retainer Team Composition

For a ServiceNow Retainer Team to be effective in adding value to the client it must be composed of the right kind of professionals who can cost-effectively provide quality work. ServiceNow Retainer Team should consist of a diverse set of experienced and skilled professionals who can fit into the designated roles and deliver the project successfully.

Here are the key roles any development team should consider for an application development especially critical to a ServiceNow upgrade or installation: 

Certified and Experienced Developers

Developers on your team must have sufficient ServiceNow platform skills and knowledge to develop ServiceNow applications that solve your business needs. Experience indicates the skills and knowledge have been tried, tested, and honed over time making the professional a valuable member of the team. ServiceNow offers various certifications to authorize the skills and knowledge on the ServiceNow platform, so it is important to look for certified ServiceNow professionals.

Implementation Specialist

For configuring, implementing, and maintaining ServiceNow ITSM applications, an implementation specialist should be required as part of the team. Its always suggested having a ServiceNow Certified Implementation Specialist.  

Technical Project Manager

A technical project manager (PM) is essential to oversee the complete lifecycle of a project and ensure it's completed within the timeline and does not exceed the budget. The technical PM is also responsible for adherence to process, execution of reports and management of expectations.

Process Consultant

A Process Consultant gathers ITIL requirements and helps in the successful delivery of ServiceNow solutions and services. Additionally, the process consultant is also responsible for recommending, building and developing documentation for new business processes.

Quality Assurance Tester

ServiceNow Quality Assurance Tester is integral to the retainer team as they are responsible for preparing and executing test plans to identify defects and ensure the solution or service adheres to the standards and guidelines. Along with carrying on tests during various stages and on different modules, ServiceNow Quality Assurance Tester is also responsible for developing reports confirming quality assurance.

Engagement Manager

ServiceNow Engagement Manager oversees the entire program lifecycle and is the single point of contact and are key to collaboration and decision-making. They are further responsible for time and cost management, risk mitigation and project delivery.


No matter the platform you choose to automate your organization a retainer team can help you expedite under budget allowing your IT development experts to focus on more critical objectives. 

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Topics: ServiceNow, Retainer Teams, ServiceNow Retainer team, ServiceNow Team

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