ServiceNow is a pioneer in the service delivery industry and they understand the power of DevOps. ServiceNow’s DevOps offerings effortlessly combine products in their DevOps toolchain. Organizations can leverage ServiceNow’s full DevOps capabilities with a robust data model and an expanding collection of integrations. ServiceNow offers a single data model to avoid data silo issues and effectively drive DevOps. This is the reason why ServiceNow DevOps is recognized as a Leader in the Forrester Wave, Value Stream Management Solutions.

How ServiceNow Accelerates Organization’s DevOps Efforts

1. Fast-track and Simplify Development to Deployment

In development, various programmers develop and test code. ServiceNow DevOps offers a healthy ecosystem to develop and test code in a robust environment. Organizations can use the ServiceNow Platform to speed up the development and deployment process by decreasing the time devoted to administrative tasks. This way ServiceNow DevOps streamlines and simplifies DevOps efforts.

2. Accommodate Changes Effortlessly

Surveys show that 15-30 minutes of a developer’s day are taken up by some aspect of a change management process.” – ServiceNow

DevOps is a key tool to improve the change management process. By providing automated ticketing and approval processes, ServiceNow creates hassle-free change approval policies and workflows. This way, decisions are made quickly without any wait time for developers so they can focus on other tasks. Also, ServiceNow provides various tools to assist the development-to-deployment process to ensure smooth execution in all production stages. This way ServiceNow lets organizations accelerate DevOps change management without failures with better agility and visibility.

3. Improve Connectivity and Integration

To accelerate the development process and achieve organizational goals, developers may work with different external applications to the development platform. Through Integration Hub, one can easily integrate with various tools like GitHub, Jira Software, Tricentis, Selenium, Azure DevOps, Jenkins, GitLab, and Bitbucket. ServiceNow also offers low-code No-Code integration and automation solutions. This way organizations don’t need to have any dedicated integration abilities, using the ServiceNow flow designer, integrations can be achieved. ServiceNow reduces development costs for integrations and regular updates.

Figure: ServiceNow DevOps Overview

4. Enhance Collaboration with In-depth Insights

With automated reporting and tracking within interactive dashboards, project managers and stakeholders can gain visibility into process status with automatically generated reports providing transparency into deliverables. These interactive dashboards guarantee better collaboration and communication with departments, project managers, and stakeholders. Based on predefined metrics or KPIs, organizations can better manage, audit, and gain insights to convey these details across teams.

Figure: DevOps Performance Insights

5. GRC Management

The ServiceNow GRC module automates regulatory processes among business groups.  GRC is an inter-reliant application aimed to strategically manage the regulatory requirements across the enterprise to drive business efficiencies. ServiceNow GRC module offers:

• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management

The GRC module automatically gathers and connects the right information from the DevOps tools to conduct an end-to-end audit. By applying continuous compliance procedures with unified risk management, organizations can lessen the impact of any non-compliance factors. ServiceNow GRC can work with DevOps to reduce risk compliance and risk management costs with proactive GRC handling strategies. The DevOps Data models ensure that data consistency and relevancy are adhered to in the entire development process.