There are plenty of Low-code no-code platforms introduced by different companies which have helped so many businesses empower non-technical individuals to develop apps important to their specific business case. According to a report by Gartner, 50% of medium to large-scale enterprises will adopt low-code application platforms by 2023.
Low-code no-code application platforms allow users to develop applications without having full knowledge of coding. But do businesses really get benefits from low-code no-code application development? The answer is Yes! Here’s how such applications help businesses:
- Reduced Cost: Low-code applications require less expertise in programming and since the applications are stored in the cloud, companies can save other overhead expenses such as server maintenance and monitoring.
- Improved Customer Experience: With a low-code no-code platform, there is flexibility to adapt changes which can enhance customer experience. Such platforms allow users to make changes, fix issues and bugs, and update applications in real-time.
- Enhanced Security: Low-code no-code platforms follow protocols to ensure high security and offer features for better user-access control and threat assessment.
With ServiceNow’s low-code no-code platform, it becomes easier to automate your business and companies can build different types of applications. Let’s dive into some of the case studies where companies have used ServiceNow’s App Engine and developed some useful applications.
Data Order App
Financial services company ICE developed a brilliant application using the low-code no-code App Engine of ServiceNow. The company wanted to reduce the risk and cost of delivering IT services and increase the visibility to empower the enterprise’s operations. They also wanted to provide an improved user experience and facilitate workflow automation and consolidate several service desks into a single modern platform.
The ICE team developed the Data Order App which ensured that the services were completed from both a technical and business point of view. The app offers a wide range of data distribution services, connectivity as well as content to ICE customers. Now that ICE has a strong, enterprise-level solution, IT and the business have less risk.
DNOW Project
Insurance firm Dai-ichi built the NewNormal OneStepAhead WorkStyle (DNOW) application with the help of ServiceNow’s App Engine to transform workflow and improve customer experience. The company wanted to create a new worldview where products and services can be provided in a timely manner to respond to the customer’s needs. The company needed to improve employee productivity by establishing an environment where all data can be accessed anytime by any device.
Using DNOW, the company created one platform that connected 4,000 systems together which allowed the company to switch from on-premises groupware to centralized database management. With DNOW, users can also customize existing applications per their needs.
LPC Express
Pharmaceuticals company Bayer developed a state-of-the-art application called LPC Express using ServiceNow’s App Engine. The company wanted to find new opportunities, track progress, and win over users with a user-friendly interface. The company also had a priority to find a common language that can help bring technology and legal experts together.
The ServiceNow platform offered broad opportunities to use custom and out-of-the-box functionalities to provide up to 80% automation for some processes. The automated workflows resolved standard requests faster. ServiceNow’s low-code feature was critical because it allowed users to quickly change and personalize items. Automated workflows expedited the resolution of standard requests and created a smooth end-to-end self-service portal that was available to Bayer’s workforce 24 hours a day, seven days a week. By freeing up legal and compliance professionals from mundane, repetitive, and manual processes, the company had opportunity to explore new ways of working and saw cost savings as high as 30% with strong governance.
GovernX
Technology company ISG also used ServiceNow’s App Engine as they create an outstanding application, GovernX, to create an efficient supplier system. The company needed a digital platform that it could scale across its many clients and deliver an intuitive and connected user experience.
GovernX builds custom workflow solutions for ISG’s clients. ISG gets better control over product development and can now keep up with ever-changing market trends and technology upgrades. This allowed the company to roll out services at competitive prices with better quality and allowed them to save more time and costs by cutting down time for new client onboarding. The Creator Workflows’ low-code App Engine and user-friendly toolkit enable developers to build apps faster and turn ideas into client solutions more quickly. This led to a 40% decrease in manual transaction processes, a 20% increase in revenue and a 35% faster client onboarding process.
With ServiceNow’s low-code no-code App Engine, both technical and non-technical individuals with little to no knowledge of coding can bring application development to the next level with their ideas. ServiceNow created a great opportunity to explore more and build applications that are completely state-of-the-art.
