Even if you already use a Human Capital Management (HCM) system such as Oracle or Workday, ServiceNow's service management tools can help your company come together to work more smoothly and efficiently.
HR Service management integration from ServiceNow doesn't replace your HCM. It does, however, "integrate, compliment, augment, couple, and any other word that describes 'working together' to dramatically make things better. ServiceNow integration with HCM or Workday gives you visibility and control of the work you are already doing, probably via email," according to ServiceNow's expert, Jen Stroud.
Stroud goes on to explain ServiceNow's integration process with HCMs, "Systems like Workday, SuccessFactors, or Oracle are the system of record for HR, which means these systems hold all of the core HR data for the company. ServiceNow HRSD implementation acts as the system of engagement for shared HR services— basically orchestrating across different departments and specializing in case management, workflows, portals and service catalogs. "Simply put, if there is a request or fulfil task in the HR function, that's where ServiceNow comes in.
Many companies are already using ServiceNow for their IT service management needs. Extending it to HR is a natural step to providing employees with high-quality service experience. Service management software works with your HR system of record to streamline your HR services across the company."
- Jen Stroud, ServiceNow
ServiceNow HRSD implementation can help your company with onboarding tasks that may eat up valuable time. Accordingly, with ServiceNow workday integration, organizations can automatically update the HR systems and reduce manual intervention.
It starts with a request that service management can break down, "such as getting a workspace, credit card, security access, and phone – and then distributes these to the different departments for approval and action. It then tracks the status of each activity and automatically reminds people if they’re behind schedule," according to our friend, Jen.
If something goes wrong, the activity is automatically escalated so that the problem can be fixed. This can eliminate some manual processes entirely. Service management can do things such as:
But, is ServiceNow hard to learn to use? According to Jen, not at all! She says, "ServiceNow was designed in such a way to make configuration easy and manageable by someone who doesn’t have an IT background. Many HR teams are experiencing the power of being able to more closely manage their service delivery and customize the ServiceNow HRSD platform based on their experience and feedback from employees. They are not standing in line to get help for every single change they want to make. This is empowering for HR."
IT and HR departments need to work together for a successful ServiceNow implementation and its integration with HRSD and HCM systems. The ServiceNow HRSD platform can give resources self-service options and assist HR in streamlining end-to-end HR service delivery, freeing up everyone's time to tackle the big stuff!
Still have more questions? Discover More on a free 30-minute consultation with one of our experts on ServiceNow integration and implementation services.