For ages, governments and their agencies across the world have been struggling and spending billions of dollars to find innovative ways for quick delivery of government services to the public. Observing the solutions delivered by chatbots to the business world, some government agencies have opted to be early adopters of this technology to improve service delivery efficiencies, as well as better internal workforce management. Here we list the 12 government agencies that are early adopters of
Chatbots for Governments Currently in Use
1. Department of Home Land Security, USA: EMMA
EMMA chatbot developed for U.S. Citizenship and Immigration services of Department of Home Land Security. This is named after Emma Lazarus, an American poet- known for her poem on the statue of liberty. This virtual assistant is intended to help the people on requests pertaining to immigration services, green card, passports and any service offered by this department. This bot supports both Spanish or English languages. The English-speaking bot enables you to ask through speech. You can get any information about this department or let you walk through the website. Monthly, this bot handles 1 million interactions.
2. Government of Mississippi State Chatbot: MISSI
MISSI is the chatbot application of Mississippi State is designed to help residents and visitors to know any information regarding the state. The chatbot application enables people to input their concerns either through a Mississippi State website chat messaging window or by voice input through voice assistant Alexa of Amazon (Must download the Skill “Ask Mississippi” to use Alexa).
This application aids residents, businesses, as well as visitors. To residents, chatbot assists with the public services and respective info, like, taxation, health services, public transport, family services, job opportunities, and so on. The chatbot helps the visitor with places to visit and events happening.
3. Government of San Francisco's Chatbot: PAIGE
PAIGE stands for Procurement Answers and Information Guided Experience. PAIGE is a San Francisco’s Procurement chatbot application for internal workers. This application is built on the Facebook’s NLP platform-wit.ai. PAIGE is intended to assist the employees in San Francisco government agencies with the digital/IT procurement process. This application keeps employees free from all the hectic procedures in the government procurement process.
4. Government of Kansas City Chatbot : OpenDataKC
Initially, Kansas City’s open data portal was developed to aid people to find information about the city in detail at one location. After observing the people’s difficulty in traversing through the vast portal, Mr. Eric Roche – CDO of Kansas City- came up with the idea of Facebook messenger chatbot application named
5. Government of Los Angeles: CHIP and L.A.City Alexa
City Hall Internet Personality (CHIP) is chatbot application launched by Los Angeles Business Assistance Virtual Network (LA BAVN) to assist users on business opportunities available and this application is launched on Microsoft Azure Bot platform. (Know in detail how CHIP serves Los Angeles people better)
One more interesting chatbot application includes L.A.City. Los Angeles state launched the voice-enabled application (usually termed as skill) L.A. City for Amazon Alexa device. This lets users directly talk to them to request information about the events/news happening in the city.
6. General Services Administration, USA: Mrs. Landingham
Mrs. Landingham is the slack
7. Government of Dubai's Chatbot, Rammas
8. Government of Singapore Chatbot: Gov.sg
Gov.sg is the Facebook messenger chatbot launched by the Ministry of Communications and Information (MCI), Singapore, to enable the Singaporeans and visitors to easily locate information about the government’s agencies, news, press releases, workforce, and policies. Likewise, people can raise and track the status of complaints regarding lapses in any of the public services. The chatbot extracts the information from the government dedicated portal that is already in place for public use.
9. Government of London Chatbot: TravelBot
10. Government of Australian Chatbot: Alex
Alex is an Australian Taxation Office (an Australian Government agency) chatbot, mainly intended to help the people and businesses issues related to taxation, property rights, income & deduction, filing returns, and taxation. Alex chatbot application will take you straight to the content you are looking, this way it saves time and generates better navigation experience. Want to experience Alex interaction, click here
11. Government of Bonn City Chatbot: Botty Bonn
Botty chatbot is a Bonn city (located in western Germany) chatbot application that is intended to help people with all the city affairs and other administrative information.
12. Government of Maharashtra(India) Chatbot: PMC
Pune Municipal Corporation, Maharashtra State, India as a part of the smart city initiative got the chatbot application “PMC” for the website. This PMC chatbot provides the people with information
To get detailed information on how chatbots help governments improve service delivery, click here.