Chatbots are becoming more of main stream than ever before and although your industry may not appear to be adopting rest assured, your competitors will be. The leveraging of technology and artificial intelligence (AI) is driving efficiency and improvements across many aspects of business for those that invest. Review this list of 22 reasons why chatbots are changing the world we live in and why it makes sense for your company to make the move, before your competitors.
According to Business Insider 80% of businesses want chatbots by 2020. Business Insider
71% millennials are hoping to interact with their favorite brands through chatbots. chatbotslife.com
Chatbots will power 85% of all customer service interactions by the year 2020. Gartner
47% of respondents are open to buying items using a chatbot. HubSpot
57% of respondents are interested in having real-time answers from bots on a company website. HubSpot
Facebook has more than 100,000 bots on the messenger platform, which was 33,000 in September,2017. David Marcus, VP, Messaging Products, Facebook
In 2017, 35.6 million Americans are expected to have used voice-activated assistant device at least once a month, which is 128.9%higher than the year 2016. eMarketer
The new research, Chatbots: Retail, eCommerce, Banking & Healthcare 2017-2022, forecasts that chatbots will be responsible for cost savings of over $8 billion/annum by 2022, up from $20 million this year. Juniper Research
$4.5 Billion is expected to be invested in enterprise intelligent assistants by 2021. Opus Research
By 2020, the revenue by Amazon’s Echo and Alexa is expected to be beyond $11 billion. Mizuho International
Artificial Intelligence is expected to power 95% of the customer interactions By 2025. AI Business
Chatbots could save $174 Billion across Insurance, Financial Services, Sales, and Customer Service- BI Intelligence
By 2021, Research reports believes that chatbots can save companies human wages cost of $262.7 billion. Handgards University
43% of UK consumers saying they perceive companies that use chatbots as ‘innovative’ and 22% see them as ‘more efficient’ in their customer service. Ubisend
92% of prefer Facebook messenger platform to build chatbots. Mindbowser
95% believe that chatbots are going to be of great benefit to customer service industry. Chatbot Journal
67% estimate that chatbots are to replace the mobile apps in coming years. Chatbots Journal
More than 50% of the consumers expect the businesses to be available 24/7 to take their questions and suggest resolutions. Venture Beat
Chatbots could result in $15 billion savings in the salaries of sales representatives as well as securities. Dazeinfo
During the period 2016-2021, the chatbot marketing is expected to increase at a compound rate of 35.2%. Markets and Markets
75% of HR teams plan to implement chatbots in the next three years and 92%of HR professionals agree that chatbots will become vital in directing employees to crucial company information. ServiceNow
With smartphone users expected to reach 6 billion globally by 2020, the speech-based chatbot’s implications in customer service are expected to make up large parts of company’s marketing strategies in the future. V-Soft Consulting