Companies are considering digital transition to improve their business workflow and achieve higher productivity. For the same reason and for managing the workplaces properly, business leaders are implementing ServiceNow’s facility management tool; Workplace Service Delivery (WSD).
Workplace Service Delivery provides your employees with a centralized location to manage and ease workplace related tasks and reduce the back-end complexity of maintaining a smooth and streamlined workplace experience.
ServiceNow's Workplace Service Delivery has considerable features that help companies streamline their workflow and make several tasks easy for the users, resulting in improved employee experience.
As a digital leader, we wanted to share the necessary practices your company should focus on while implementing Workplace Service Delivery. Let us dive in to find out some of the best practices.
1. Understanding the Capabilities of WSD
The Workplace Service Delivery suite has a lot to offer which makes it a demanding tool. For implementing it in your company, analyze the entire suite along with its features and applications. It has applications such as
Together, these applications can create and offer a connected experience to your employees. It empowers the users to perform self-service tasks like making reservations, managing visitors, finding hybrid working spaces, booking conference rooms and much more. WSD also allows different facilities and workplace experience teams. Analyze and identify the features you want for your organization and focus on implementing those first.
2. Contemplate the Impact of Transformation
One of the best practices for implementing any application or tool is its impact on the organization and the employees. Identify the how comfortable your employees and management are with the change. Is it proving valuable insights to your employees also? One of the important aspects is providing a hybrid workplace for employees that offers business capabilities to allow and support flexibility of your employees to work from the office as well as remotely.
3. Take the Free Courses
Before or during the implementation of WSD, it is suggested to learn more about the tool by reading various eBooks on the topic. Business leaders can also take free courses that are embedded on Workplace Service Deliver Essentials to understand the tool better. Taking these courses will help business leaders understand the basic configuration of the applications available in the WSD suite, along with other valuable insights.
4. Use Now Create Tool
For the ease of the customers, ServiceNow’s Now Create tool comes in very handy. It provides a methodology and a list of practices to accelerate and help with ServiceNow implementations and upgrades. Now Create provides access to a variety of assets based on the product specific and agnostic categories, such as project type, workstream type, suite type etc. This provides various tools and process guides to help users understand the product and its implementation.
5. Review Each Application
ServiceNow’s Workplace Service Delivery is a powerful tool with plenty of helpful applications dedicated to performing various tasks to assist and make self-service easy for your employees. Each WSD application has various properties. However, before implementation it is important to review all the available applications to understand which of the applications are applicable to your organization. Assess the common properties of the applications, and it will help make configuration easier.
6. Subscribe to the Updates
Once your company enters its digitization phase, continuous updates of applications and tools become one of the priority tasks. Now, it is important to know that all the applications available in the WSD suite are delivered through the ServiceNow store. Outside the standard ServiceNow family releases, the applications are also updated quarterly. To stay up to date, subscribing to the ServiceNow store can be immensely helpful. Recently, ServiceNow’s Workplace Service Delivery management tool introduced some new features that are very helpful for the employees and if your company has subscribed to the updates, such important news can be of value.
ServiceNow's Workplace Service Delivery suite is definitely a game-changer for so many businesses and it has been helping employees in numerous ways. To learn more about ServiceNow, stay tuned to V-Soft Digital.
