Creating an employee-friendly environment is not a luxury but a necessity these days. Employees not only search for good compensation but also a friendly workplace. According to a study, 58% of employees said they need quieter workspaces, and 54% find their office environment “too distracting”.
Happy employees take 10 times fewer sick days and generally work harder and longer than those who are not satisfied in their jobs.
iOpener Institute for People and Performance
Employee satisfaction is beneficial to the company. There is a direct correlation between employee happiness and business success. Research has shown that happy employees are 20% more productive than unhappy employees. This could be because happy employees take 10 times fewer sick days and generally work harder and longer than unhappy employees.
Companies with happy employees outperform their competition by 20%, earning 1.2% to 1.7% more, and score 2.1% higher than industry benchmarks. According to Fortune’s, “100 Best Companies to Work For”, the stock prices rose 9% more per year over seven years than companies that were not on the list. Employees tend to engage in other activities to appear busy in an office setting, because packing people together doesn’t necessarily lead to them building relationships together. Businesses are doing their best to increase employee satisfaction within the workplace. Enterprise Service Management (ESM) systems can help by making it easier for employees to access and consume IT and, more recently, HR services. However, to be truly transformative, ESM must go beyond IT and HR to address your employee experience holistically. To achieve the kind of results that businesses seek, ESM must include all the workplace services that comprise an employee’s day-to-day needs.
We found a strong correlation between highly positive experiences and high eNPS scores—meaning that the employers that create a great employee experience are likely to have more loyal, satisfied employees.
Pat Wadors, Chief Talent Officer, CHRO, ServiceNow
Workplace Services are the best fit to create the kind of workplace that will make a difference in an employee’s work life.
Every interaction is significant. Every aspect of an employee’s day influences whether that employee is satisfied or dissatisfied, productive or frustrated. According to ServiceNow, while 85% of employees are enthusiastic about their position and company when they begin, only 63% maintain that enthusiasm—a 22% drop in satisfaction.
Creating Effective Workplace Services
Businesses need to put themselves in the place of their employees and putting their needs first can assist in reimagining Workplace Service Delivery. The goal is to improve how employees interact with their workplace, both at work and at home, to make it faster and easier for them to complete tasks. To achieve this, workplace Services must be unified, simple to use, multi-channel, real-time, and interactive.
Implementing Good Workplace Services
To create workplace services that address the needs of employees and make work easier to do, follow these four steps.
Establish a Goal
Define the overall employee experience—remember, it is the sum of all interactions your employee has with all the services they require from IT, HR, Workplace Services, Procurement, and Legal to do their job.
Invest in Workplace Services
Instead of constantly trying to “fit” everything into existing systems and processes, Workplace Services ensures that things are done appropriately. This necessitates devoting time, effort, and resources to developing workflows that make it as simple as possible for employees to access and benefit from all workplace services.
It is About the People
The latest technologies and processes can be beneficial to your employees, but the focus should always be on the people. Try to create empathy-driven experiences that improve and simplify employees’ lives, not only for routine transactions but for all transactions.
Recreate and Expand
Track the effectiveness of workplace services and workflows on an ongoing basis to identify ways to improve what isn’t working and expand what is. Monitor and manage space utilization to identify opportunities to improve layouts, increase efficiency, and optimize utilization. Self-service and virtual agent capabilities that can scale access and dissemination of service capabilities can assist in empowering employees to help themselves. Whenever possible, standardize and automate to shorten release cycles and new service delivery.
Benefits of Operational Workplace Services
Increased productivity and satisfaction
When done correctly, Workplace Services can increase employee productivity, which leads to employee satisfaction and loyalty. Happier employees are good for business, according to research—a 10-year study found that happiness can increase sales by 37%, productivity by 31%, and task accuracy by 19%.
Enhanced use of space and assets
Workplace Services can assist employees and organizations in making better use of workplace resources by providing everyone with the real-time visibility they require to plan and optimize their workspace. Employees will no longer waste time looking for available resources that meet their needs, while organizations will be able to better manage their assets and configure their space based on what employees truly require in a way that maximizes productivity.
Strong and unified corporate identity
Organizations can finally provide a unified employee experience by incorporating workplace services into enterprise service delivery. Cross-departmental workflows ensure that all necessary resources are mobilized, and steps are taken to address employees’ needs efficiently, giving them confidence that they are part of a well-run, cohesive organization. Employees have a single point of contact for all services, and organizations have a single point of contact for accessing employee activity and gaining insights that support ongoing improvements and optimizations.
Conclusion
Workplace Services Delivery enables businesses to reimagine the workplace. It allows businesses to provide their employees with a modern digital experience, support employees from any device, and create a connected workplace with insights to inform planning and make the most of office space. Additionally, as an Elite ServiceNow Partner, V-Soft can help your organization make the shift from a traditional workplace to a Workplace Service Delivery, allowing your work environment to be more rewarding and convenient.
