A ServiceNow portal is a mobile-friendly and user-friendly portal framework that offers a self-service experience to employees across any organization. Integrating the ServiceNow portal into a system can be challenging if you don't have the right resources. V-Soft Digital recently worked with a university to complete a successful ServiceNow implementation after their efforts stalled.
Delay In Project Delivery
V-Soft Digital worked with a university that has 12 schools on three campuses with more than 22,000 students enrolled every semester. The client wanted to manage its data and automate service requests so it chose the ServiceNow Platform to implement with the help of internal resources. However, the project expectations and deliverables were not met on time, as the resources were taking too long to implement ServiceNow into the client’s systems.
ServiceNow Implementation Rescue
The internal leaders of the organization started losing faith in the ServiceNow platform and thought it might be too challenging to implement. But V-Soft Digital stepped in and took charge to design a centralized service portal and mobile integration. Once implemented, the ServiceNow portal automated workflows, operations, and created custom notifications. The ServiceNow implementation enabled employees to access the portal through their mobile phones irrespective of their time zone or location.
The new ServiceNow portal and mobile integration exceeded the client's expectations. They reported a 70 percent increase in user satisfaction and a 54 percent improvement in the request processing performance.
V-Soft is helping leading organizations everyday to achieve their goals and boost productivity. If you’re interested in learning more about ServiceNow and understand how our team at V-Soft Digital can transform the way your business operates, visit www.vsoftdigital.com.