LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Case Study: Custom University ServiceNow Portal and Mobile Integration

A ServiceNow portal is a mobile-friendly and user-friendly portal framework that offers a self-service experience to employees across any organization. Integrating the ServiceNow portal into a system can be challenging if you don't have the right resources. V-Soft Digital recently worked with a university to complete a successful ServiceNow implementation after their efforts stalled.

Delay In Project Delivery

V-Soft Digital worked with a university that has 12 schools on three campuses with more than 22,000 students enrolled every semester. The client wanted to manage its data and automate service requests so it chose the ServiceNow Platform to implement with the help of internal resources. However, the project expectations and deliverables were not met on time, as the resources were taking too long to implement ServiceNow into the client’s systems.

ServiceNow Implementation Rescue

The internal leaders of the organization started losing faith in the ServiceNow platform and thought it might be too challenging to implement. But V-Soft Digital stepped in and took charge to design a centralized service portal and mobile integration. Once implemented, the ServiceNow portal automated workflows, operations, and created custom notifications. The ServiceNow implementation enabled employees to access the portal through their mobile phones irrespective of their time zone or location.

The new ServiceNow portal and mobile integration exceeded the client's expectations. They reported a 70 percent increase in user satisfaction and a 54 percent improvement in the request processing performance.

V-Soft is helping leading organizations everyday to achieve their goals and boost productivity. If you’re interested in learning more about ServiceNow and understand how our team at V-Soft Digital can transform the way your business operates, visit www.vsoftdigital.com.

ServiceNow Implementation Rescue Guide

Topics: ServiceNow, ServiceNow Implementation, ServiceNow Integration, Servicenow portal

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