What is ServiceNow?
ServiceNow has been at the forefront of Platform-as-a-Service (PaaS) solutions for the past few years and has been growing exponentially each year. It has a proven capability to transform IT and the enterprise, now becoming a career strategy for leading CIOs. With all the benefits that ServiceNow offers, it’s no wonder it’s so popular. Not sure if it’s right for you? Read this post to learn the 5 reasons why your company should use the ServiceNow platform.
Why ServiceNow and How Does ServiceNow Work?
ServiceNow uses are incredible. It has been changing the way people work since 2003 and is repeatedly listed as one of the fastest-growing software companies of all time. As the enterprise cloud platform, ServiceNow provides a service model that defines, structures, and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services. It replaces those manual transactions with a consumerized "light-speed" service experience designed for everyone in the enterprise.
While it solves many business problems, one of the biggest benefits of ServiceNow is the relatively low amount of configuration required to get up and running in an enterprise. It means that you can immediately be productive and begin identifying concerns and resolving them.
What Are the Key Features of ServiceNow?
ServiceNow’s competitive advantages are its automated workflows, integrations, AI analytics, self-service options, customizable dashboards, and many more. A few notable ServiceNow features below let businesses streamline their operations across IT, HR, customer service, and project management.
Top 10 Features of ServiceNow
- Cloud-Based Architecture: ServiceNow is a cloud-native platform, providing scalability, reliability, and easy accessibility from anywhere.
- Automated Workflows: Automate repetitive and sophisticated workflows to maximize operational efficiency.
- Service Catalog: Customers can order services through a self-service catalog, and approvals/workflows are automated for fast delivery.
- Performance Analytics: Real-time dashboards and reports tailored to track key metrics, measure performance, and forecast future trends.
- Integration Capabilities: ServiceNow integrates with third-party applications (such as AWS, Microsoft Teams, Slack, etc.) via REST/SOAP APIs and pre-built connectors.
- Configuration Management Database (CMDB): ServiceNow CMDB maintains all IT assets and their interdependencies, allowing impact analysis and improved decision-making.
- AI and ML: Employs AI for predictive analytics, incident closure, and natural language processing in chatbots!
- Security and Compliance: Offers role-based access control, data encryption, and auditing features to provide security and compliance with regulations.
- Application Compatibility: A mobile application enables users to manage incidents, requests, and approvals from tablets or smartphones.
- Low-Code/No-Code Development: Offers drag-and-drop tools and a low-code platform to develop custom apps without excessive coding.
These features are transforming ServiceNow as a comprehensive platform for managing IT services, automating business processes, and improving overall service delivery.
Recommend To Read: 5 Common Challenges of a ServiceNow Implementation and How To Avoid Them
Why is ServiceNow So Popular: 5 Reasons Why Your Company Should Use ServiceNow
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NOW Platform is Fast
Built to manage everything as a service, ServiceNow helps the modern enterprise operate faster and be more scalable than ever before. It does this by placing a service-oriented lens on the activities, tasks, and processes that make up the day-to-day work life.
The reason it is so efficient is that it gives you a solid platform, including architecture, straight out of the box. From there you can work on the rules and build the forms very quickly, and you don't even have to worry about what structures your databases are.
Not only does it have about 75% of your work done for you as soon as you set it up, but it also has a very open architecture so you can take it and plug it into different systems or processes that are otherwise not represented.
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NOW Platform is Powerful
ServiceNow is a versatile automation platform. Not only is it flexible, but it is exceedingly powerful in every aspect of its design. It enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability, and analyze critical service metrics. If you are in a dilemma about what services does ServiceNow provides, here are a few applications that transform your company’s operations.
- Application Development: Quickly build, test, and publish ServiceNow applications that can span from a single department to your entire enterprise. As little to no coding is required, almost anyone can build business applications for every line of business.
- HR Service Management: Create a system of engagement that works in tandem with existing applications for core HR, talent, and workforce management.
Learn how why effective is ServiceNow implementation for HR service Management - IT Service Management: ITSM consolidates and automates service management processes, increases efficiency, lower costs, and creates the consumer‑like self‑service experience that users expect. (To learn in detail how modernizing service management with ServiceNow ITSM is beneficial)
- Risk Compliance: ServiceNow Governance, Risk, and Compliance (GRC) module systematically manages security incidents, prioritizes vulnerabilities, visualizes the effectiveness of security investments, and adapts to changing conditions.
- Field Service Management: ServiceNow makes field service management simple by replacing spreadsheets, email, and other management tools with a single system.
- Finance Service Management: Efficiently fulfill submitted requests, including financial reports, procurement, and payroll issues, gain visibility into work requests and trends over time.
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ServiceNow's NOW Platform is Ubiquitous
Definition of ubiquitous: existing or being everywhere, especially at the same time. This is very much so true with ServiceNow, as it is a cloud-based PaaS. The biggest perk about it being cloud-based is that there are no ties to a local resource, and it can easily scale across multiple networks.
Unlike other platforms, ServiceNow was natively designed in the cloud, and it shows. Many cloud‑based services are not designed to withstand the stresses of enterprise IT. They are used to process a relatively low transaction volume and support department‑level, less critical workloads.
ServiceNow differs as it is designed specifically for the large enterprise. It has the endurance to withstand the pressures of the IT industry, scalability, and customer requirements.
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Pre-Equipped with the Annual Knowledge Conference
ServiceNow’s conference, Knowledge, is often held in Las Vegas, NV each year and brings in over 20,000 attendees from all over the world. Boasting an excess of 400 sessions in just under 6 days, there is no shortage of knowledge at this specialized conference (no pun intended, of course).
Wondering what you can take away from Knowledge?
- Networking opportunities with thousands of service managers, professionals, and thought leaders from around the globe.
- Over 400 breakout sessions, most led by existing ServiceNow customers.
- 150+ sponsors and exhibitors showcasing new and unique ways to utilize ServiceNow.
- The option to learn more at CreatorCon, the post-conference event specifically for ServiceNow developers.
The conference is always well received, and as of the most recent Knowledge conference, a whopping 92% of respondents said they planned to return. On top of that, 91% said that they learned something new about ServiceNow and its functionality.
ServiceNow and its logo are registered trademarks of ServiceNow, Inc. in the United States and other countries.
Learn more about ServiceNow Licensing Options: Which Model is Right for Your Business?
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ServiceNow Value Proposition
Measuring ServiceNow’s value proposition periodically is necessary for organizations to better understand its performance as well as maximize ROI. ServiceNow value proposition for each module must effectively measure in terms of platform convenience, performance, risk reduction score, and overall operational excellence.
Also, based on how scalable and flexible the platform and integrated applications are to adapt to the changing needs of the company’s digital automation requirements, organizations can derive true potential and improve overall productivity.
Organizations should understand the variables that directly impact the potentiality of the ServiceNow platform to consistently deliver the value that is aimed at. This will help companies that use ServiceNow to forecast the project success and value to be generated over time. Moreover, enterprises must identify, analyze, and prioritize IT changes that impact the performance of the platform to effectively oversee project investments and derive value.
Conclusion
V-Soft Consulting is proud to be a ServiceNow partner, able to provide either consultants to your business or offer support for your ServiceNow instance. By placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life, V-Soft helps the modern enterprise operate faster and be more scalable than ever before. Interested in learning more? Talk to our ServiceNow experts.
