LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Case Study: ServiceNow VERA Integration

The V-Soft Labs team provides compelling solutions to our clients. One such solution is the ServiceNow VERA chatbot integration for a leading appliance manufacturer company based in US, who was struggling with manual processes within their ServiceNow instance. 

Client Challenges

The client struggled with tedious, time-consuming manual activities within the ServiceNow platform. Not only that, but these tasks were prone to human error.  It was also hard to navigate the ServiceNow catalog and identify the right knowledge base article from the complex repository. 

Using VERA to Navigate ServiceNow 

To solve these challenges, V-Soft integrated the AI-powered chatbot VERA. VERA is the next level of enterprise communication designed as a Virtual Assistant that uses AI to analyse multi-dimensional data from several sources. This multi-platform voice-enabled service interacts seamlessly with the ServiceNow platform.

VERA supports automated workflows within ServiceNow. The chatbot captures the instructions of the user in natural language and matches them with the specific ServiceNow activity, including ServiceNow knowledge base articles and catalog items. 

Benefits of VERA Chatbot Integration

This integration resulted in enhanced flexibility and usability of the system. It also accelerated workflows and reduced time spent on performing manual tasks. This increased user satisfaction and improved process time. This increased user satisfaction by 70 percent and efficiency by 20 percent.

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Topics: ServiceNow, Chatbots, VERA, AI chatbots

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