Looking at the transformation Artificial Intelligence (AI) brought to the business world, even governments agencies have been looking at AI technology for modernizing their legacy systems and to bring agility, transparency, and efficiency, in the way serve their people as well as the internal workforce. Know how AI-powered chatbots can enable government agencies to ensure better people satisfaction...
Almost 250,000 public sector workers could lose their jobs to robots over the next 15 years."
The Guardian
Most people are less knowledgeable on the government procedures, laws and acts. The information requests for the government agencies (tax filing, legislative, judicial and so on) often involves a lot of manual, laborious, and repetitive tasks for people as well as for the government workforce (inevitable paperwork. In this process, the people need to go on for long waits and keep moving around the government agencies to locate an appropriate source to get the information.
Despite governments deploying increasing service workers and spending billions to serve people better, we still don’t find enough proportionate workforce (and efforts) to handle the public's issues. This frustrates the public and distances the government in building a healthy relationship, thereby resulting in poor governance.
All these manual, laborious, and repetitive tasks can be automated by using an AI powered chatbot in a cost-effective manner. At any given 24/7 time, the chatbots have the capability to handle any number of people requests and respond back to them with information. Many government agencies around the world have been implementing chatbots to help peoples to prompt painless and effective interactions.
(Know about the 12 Global Government Agencies that are excelling in service delivery by the usage of chatbots)
Looking at the vast social media (like Facebook) population few government agencies have been developing Facebook messenger chatbots to enable peoples to interact through Facebook (The White House uses a Facebook chatbot messenger to connect people with The President of USA). This way chatbots ensures better Government-people interaction and strong relationship.
Chatbots enable the public dealing with Government entities just some of the benefits we highlight below.
This way chatbots can optimize costs in delivering customer services delivery while increasing the service delivery speed at reduced costs, efficiency with least human errors.