Digital transformation brought a massive shift in business fundamentals, where the customer is king and consumerization of services is the key to the success of any business. This is what mandated businesses to consider customer relationship management (CRM) as its highest priority. With the drastic rise in smartphone use, it's imperative to add mobile CRM operations and service adoption.
As defined by Techopedia, mobile customer relationship management is a type of CRM application that can be accessed through mobile devices.
The demand for the CRMs is so high that Business Wire anticipates the CRM application market to reach $36.53 billion by 2022. Whereas Mobile marketer research on mobile CRM estimates “that the globally mobile CRM industry is expected to be $15 billion and in particular the BFSI space investments alone is expected to cross $3 billion by the end of the year 2019.”
Effective procedures with mobile CRM functions will help increase customer retention scores. Timely and appropriate communication with prospects will make a direct impact on conversion. Necessary automation processes with mobile CRM will reduce time-to-market needs.
Businesses today are consuming various setups to take care of CRM operations. It is equally important to scale these setups to include in mobile solutions. Mobile enablement of CRM will alleviate some of the common challenges and procedural gaps.