LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Empowering Employees with ServiceNow Intelligent Service Delivery

Employees Benefitting from ServiceNow Platform

Businesses are starting to realize how important employee experience is and are creating "consumerized" experiences for them. Smart businesses are transforming the workplace to empower employees. The new digital workplace includes advanced technologies like cloud, AI, Machine Learning, chatbots, and so on to improve workplace efficiency and empower employees. ServiceNow is a frontrunner in innovative service delivery with full-stack solutions to ensure intelligent workplace service delivery and improved employee experiences. 

Superior Service Delivery Experiences by ServiceNow

1. Omnichannel Connectivity

ServiceNow Experts Discussion on ServiceNow Implementation

To increase workplace connectivity, especially with hybrid workplaces, organizations are utilizing IoT, Bring Your Own Device (BYOD), and social channels. This further enables organizations to increase reach while offering consistent omnichannel service delivery experiences to employees. ServiceNow was the first of its kind to introduce an ecosystem to accommodate this approach. It envisioned that employees shouldn’t be confined to a portal to communicate with the company, rather providing multiple communication channels for support.

ServiceNow, on top of the portal, offers mobile apps and virtual agents/chatbots. The mobile-enabled chatbot allows employees to get information or resolve issues from anywhere without human assistance. This multi-channel approach with intelligent connectivity can improve the employee experience manyfold.

2. Smart Workflows

ServiceNow team working on Security Operations

With legacy IT service management, employee time is often wasted completing manual processes in service management like creating, assigning and tracking HR or IT updates. Even project managers waste time constantly checking portals and connecting with teams for status updates instead of concentrating on strategic assignments.

To prevent wasting time, voice assistants send alerts if any change in status occurs and follows the issue until it's complete. The chatbot handles the entire ticket lifecycle, from creating tickets, assigning, routing, and providing constant updates. This way service workflows are optimized and keep employees working on more critical tasks.

3. Proactive Security 

Cyber Security Image Migration legacy article

Most cyberattacks focus on exploiting employees who lack extensive cybersecurity training. ServiceNow keeps organizations' networks secure with its AI-driven SecOps module and proactive risk handling mechanisms. ServiceNow offers vulnerability response applications, threat intelligence, incident response and risk management modules. Powered by ServiceNow AIOps, the tools monitor employee interactions and run vulnerability checks continuously and notifies stakeholders of issues before they escalate. 

4. Workforce Management

ServiceNow Performance Analytics for Improved Project Management

Organizations should have clear strategies to manage current employees. This requires having in-depth insights into workforce data especially as employee skills progress over time. Organizations should run workforce analytics with numerous metrics to uncover skill gaps, assets, learning patterns, and performance gaps. Driven by Predictive intelligence, the ServiceNow Performance analytics solution runs analytics on each employee to recognize the challenges facing the employee and recommends resolutions (like educational sessions) to upskill the employee. Apart from these, The ServiceNow Resource Management solution empowers the organization to plot available resources, their capabilities and availabilities.

5. Service Availability

cloud-technology_2100-X-1196_74.3kb

With a hybrid workplace model, ServiceNow offers seamless connectivity for enterprise services from anywhere on any device. To ensure enterprise service mobility, ServiceNow Resource Management, helps employees access enterprise services. The ServiceNow cloud is a hybrid cloud management framework with reliable processes for public and private clouds to guarantee access to business services and application delivery to employees anytime, anywhere.

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Topics: ServiceNow, Workplace automation, Digital workplace

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