ServiceNow IT Operations Management (ITOM) solutions help organizations enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility. Here we explore how ServiceNow ITOM solves the problems of IT operations management.
IT departments have a broad view of business services and infrastructure, by mapping one with the other. Enterprises have a strong interest in digital transformation to drive efficiency and add technologies such as voice assistants, IoT, blockchain, and, DevOps.
This lead to a radical rise in scalable IT infrastructure and increased demand for robust operational management. The real challenge here is accelerating the service delivery process while ensuring quality. The rapid advancements and added technologies can be hard for IT teams to balance and keep straight between each business service and system. Lack of service visibility can result in inconsistencies. In the case of business-critical services, response rates can be negatively impacted. This is where the role of ServiceNow IT operational management role comes in to drive efficiency with ServiceNow ITOM.
ITOM software is intended to represent all the tools needed to manage the provisioning, capacity, performance, and availability of the computing, networking and application environment.”
- Gartner
ServiceNow IT Operations Management transforms ITOM processes with high-level automation solutions and service modelling capabilities, thereby ensuring total accountability of the IT infrastructure. It directs the approach of the IT department’s ITOM strategy. This empowers the IT team to automate manual tasks and focus more on driving business goals by managing IT infrastructure (which includes software, devices, and other hardware) dynamically.
ServiceNow ITOM maps business systems and services under one umbrella, streamlining the overall IT operations. Also, the ITOM dashboard provides deeper insights into the health of the IT infrastructure. ServiceNow ITOM deploys predictive and machine learning algorithms to provide deep analytics in the service delivery efficiencies and identifies anomalies in the infrastructure and can even suggest remedies for self-healing. ServiceNow ITOM implementation makes IT teams more responsive to any dynamic business needs. Also, ITOM easily integrates with new technologies or services.
ServiceNow ITOM module allows top IT managers to see overall applications and infrastructure performance. On top of all, IT investments can steer future IT investments with the ServiceNow IT Operations Management platform, since it provides valuable insights into the department's weak spots.