HR teams are kept busy with repetitive tasks. Despite having an HR portal where service relationships are precise and automated, employees find themselves feeling puzzled about finding the right information, resulting in back and forth inquiries with HR teams.
HR processes go much deeper than simply serving employee requests, and the push to generate better employee satisfactions is necessary for HR to go beyond just an HR Portal. The future of employee experience relies on the ability of chatbots – bots that transact real-language conversations with users through an interface like Slack or a company’s HR portal. These chatbots can act as a 24/7 guide to HR policies, answer questions, and create ticket requests for the questions they’re unable to answer.
ChatBots Make it Easy
ServiceNow conducted a survey at their 2017 HR Tech Conference and Expo and found 99 percent of those surveyed said that its valuable for employees to have easy access to HR information, such as company policies and other documents during evening and after hours.
Only four percent of employees are willing to wait the amount of time it takes to schedule an appointment to speak with HR, making employee satisfaction difficult to reach when access to crucial information is almost impossible to find on their own.
Creating an HR consultant that can work for you 24 hours a day, 365 days a year, is the solutions to this undeniable problem. Chatbots give companies the ability to provide necessary information to employees on-demand, not just within the confines of an 8-hour workday. The future of employee experience relies heavily on easy access to key HR policies and with chatbots, ease and precision is what you get.
HR automation is developed to ease the pressure on HR departments and allot them with more valuable time to improve the company workplace. HR teams have more strategic roles in comprehensive business strategy than just serving employee requests. Having a system (or systems) of processes that connect your HR departments to the information you require digitally eliminates time-consuming and typically repetitive tasks in Human Resources. With the ServiceNow Portal, your company can:
- Manage expenses, compliance activities, PTO requests/approvals/tracking, contract management
- Deliver quality employee services experiences
- Provide and ensure consistency and productivity
- Cater to local differences across global institution
- Design a platform functionality that is shared across IT and Project organization
Knowledge18 for HR Heros
At ServiceNow’s Knowledge18 conference, becoming an HR Hero is just one of the many things that Knowledge18 provides solutions for. With over 300 breakout sessions, more than 120 hand-on labs, and 85% customer led sessions, there’s no question that you will gain every aspect of business, technology and employee services necessary to lead your company to lasting success.
Engage in a panel of HR customers that re-designed the traditional HR Portal experience and now deliver consistent and consumer-friendly service experiences across their enterprise, providing ease to employee's access to services and information.
Some notable companies that re-innovated the HR Department from the inside out using ServiceNow's HR Portal:
- Phillips Lighting
- Hitachi Vantara
- Levi Strauss & Co.
- COX Automotive
- The Campbell Soup Company
Dispose the outdated traditional HR Portal experience and discover how you can refurbish it into a one-stop service center for all HR service requests, and more! Become an HR Hero and automate your HR processes to create a stress-free, user friendly workplace with maximum employee satisfaction.