--- title: Key Aspects of the ServiceNow Helsinki-Kingston Auto Upgrade description: Are you looking for a smooth ServiceNow Helsinki upgrade? Prior to beginning with the upgrade process, it is mandatory to be informed about important.... image: https://blog.vsoftconsulting.com/hubfs/blog-files/Key%20Aspects%20of%20the%20ServiceNow%20Helsinki-Kingston%20Auto%20Upgrade.jpg --- [![V-Soft Consulting Logo](https://blog.vsoftconsulting.com/hs-fs/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/VSoft-Logo.png?width=354&height=120&name=VSoft-Logo.png)](https://www.vsoftconsulting.com) - What We Do ENTERPRISE INTELLIGENCE - [AI & Process Intelligence](https://www.vsoftconsulting.com/expertise/ai-process-intelligence/) - [Forward Deployed Engineering](https://www.vsoftconsulting.com/expertise/forward-deployed-engineering/) - [Data & Analytics](https://www.vsoftconsulting.com/expertise/data-analytics/) - [Enterprise Integrations](https://www.vsoftconsulting.com/expertise/enterprise-integrations/) OPERATIONAL ORCHESTRATION - [ServiceNow Ecosystem](https://www.vsoftconsulting.com/expertise/servicenow/) - [Salesforce Solutions](https://www.vsoftconsulting.com/expertise/salesforce/) - [App Engineering](https://www.vsoftconsulting.com/expertise/application-engineering/) RESILIENT INFRASTRUCTURE - [Enterprise Connectivity](https://www.vsoftconsulting.com/expertise/enterprise-connectivity/) - [Electronic Security & AV](https://www.vsoftconsulting.com/expertise/electronic-security-av/) - [Managed IT Systems](https://www.vsoftconsulting.com/expertise/managed-it-systems/) TALENT & CAPACITY - [Managed Talent Pods](https://www.vsoftconsulting.com/expertise/managed-talent-pods/) - [Specialized Tech Staffing](https://www.vsoftconsulting.com/expertise/specialized-tech-staffing/) - [Workforce Advisory](https://www.vsoftconsulting.com/expertise/workforce-advisory/) INDUSTRIES - [Healthcare](https://www.vsoftconsulting.com/industries/healthcare/) - [BFSI](https://www.vsoftconsulting.com/industries/bfsi/) - [Retail & E-commerce](https://www.vsoftconsulting.com/industries/retail-ecommerce/) - [Manufacturing](https://www.vsoftconsulting.com/industries/manufacturing/) - [Education](https://www.vsoftconsulting.com/industries/education/) - [Government/Non-Profit](https://www.vsoftconsulting.com/industries/government-non-profit/) - [Media & Communications](https://www.vsoftconsulting.com/industries/media-communications/) - [Technology & Services](https://www.vsoftconsulting.com/industries/technology-services/) - [Real Estate](https://www.vsoftconsulting.com/industries/real-estate/) - [Automotive](https://www.vsoftconsulting.com/industries/automotive/) - [Energy & Utilities](https://www.vsoftconsulting.com/industries/energy-utilities/) - [Logistics & Supply Chain](https://www.vsoftconsulting.com/industries/logistics-supply-chain/) Accelerate AI-Led Modernization to Cut Cycle Time and Unlock ROI at Scale. 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[Blue Prism](https://www.vsoftconsulting.com/technologies/blueprism/) - More ###### Resources - [Blogs](https://blog.vsoftconsulting.com/blog) - [Press Releases](https://www.vsoftconsulting.com/v-soft-consulting-acquires-logisolve/) - [Knowledgebase](https://www.vsoftconsulting.com/knowledgebase/) [Talk to a Human](https://www.vsoftconsulting.com/contact/) ⌕ Search [Talk to a Human](https://www.vsoftconsulting.com/contact/) ![](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/details-banner1200X600.png) [←   Explore all Blogs](https://blog.vsoftconsulting.com/blog) BLOG # Key Aspects of the ServiceNow Helsinki-Kingston Auto Upgrade March 10, 2021 *Charan Sai Dasagrandhi* Share it on [![LinkedIn](https://blog.vsoftconsulting.com/hs-fs/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/L-in.png?width=20&height=20&name=L-in.png)](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fkey-facets-of-servicenow-helsinki-kingston-auto-upgrade) [![Facebook](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/Group%20184.svg)](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fkey-facets-of-servicenow-helsinki-kingston-auto-upgrade) [![Twitter](https://blog.vsoftconsulting.com/hubfs/raw_assets/public/VSoft-Template-2026/blog-images/Group%20185.svg)](https://twitter.com/intent/tweet?url=https%3A%2F%2Fblog.vsoftconsulting.com%2Fblog%2Fkey-facets-of-servicenow-helsinki-kingston-auto-upgrade&text=%3Cspan+id%3D%22hs_cos_wrapper_name%22+class%3D%22hs_cos_wrapper+hs_cos_wrapper_meta_field+hs_cos_wrapper_type_text%22+style%3D%22%22+data-hs-cos-general-type%3D%22meta_field%22+data-hs-cos-type%3D%22text%22+%3EKey+Aspects+of+the+ServiceNow+Helsinki-Kingston+Auto+Upgrade%3C%2Fspan%3E) The release of the ServiceNow Kingston version in January 2018 brings out the default plan of ServiceNow to close the Helsinki upgrade. The ServiceNow Helsinki users are left with the option to shift to its higher version either Jakarta or Kingston. Not performing the upgrade manually would make ServiceNow auto upgrade from Helsinki version to Kingston version. **If a smooth ServiceNow upgrade is your goal it is best to be informed about following key facets we share here.** ## Key Things to Be Aware Of When Upgrading ServiceNow Helsinki 1. For those still using the Helsinki version, [ServiceNow](https://www.vsoftconsulting.com/servicenow/)will first send a notification, and later will upgrade to Kingston version automatically according to instance types and its upgrade dates. **![ServiceNow Helsinki Autoupgrade Important Dates.png](https://blog.vsoftconsulting.com/hubfs/blog-files/ServiceNow%20Helsinki%20Autoupgrade%20Important%20Dates.png)***(Look here for [best practices for the ServiceNow](https://blog.vsoftconsulting.com/blog/steps-to-follow-for-successful-helsinki-to-jakarta-upgrade)[Helsinki](https://blog.vsoftconsulting.com/blog/steps-to-follow-for-successful-helsinki-to-jakarta-upgrade)[upgrade](https://blog.vsoftconsulting.com/blog/steps-to-follow-for-successful-helsinki-to-jakarta-upgrade))* 2. To safeguard from upgrade issues, you must manually upgrade your version to the next release before ServiceNow automatically upgrades to the Kingston Release. The auto-upgrade may result in some migration issues. 3. The auto-upgrade may cause some functionalities to break. So, based on the ServiceNow new version release notes, identify the functionalities that are going to break and the potential problems that raise. 4. Auto-upgrade may cause existing plugins to be deprecated. The plugins that are to be deprecated with the auto upgrade from Helsinki to Kingston are:  - Amazon Web Services - Configuration Automation - Configuration Automation – Chef - Configuration Automation – Puppet - Facilities Service Management Floor Plan Viewer - I18N: Korean Translations - Integration - Altiris 2.0 - Legacy Notify - Microsoft Azure Management - Okta - Personal Task Management - Security Incident Response GRC Support - Security Incident Response Event Management support - U11 *(Get a detailed explanation on [deprecated ServiceNow Helsinki plugins](https://docs.servicenow.com/bundle/kingston-release-notes/page/administer/plugins/reference/plugin-changes.html))* 5. If the Instance is upgraded automatically by ServiceNow, the upgrade will break the existing environment customization. The below screenshots give an example to illustrate how the customization has changed from UI11 to UI16 i.e. from Helsinki to the latest release, Kingston. ***User Interface (UI11) of ServiceNow Helsinki*** ![Servicenow's UI11Helsinki Screeshot](https://blog.vsoftconsulting.com/hs-fs/hubfs/UI11%20Helsinki%20Screeshot.png?width=770&name=UI11%20Helsinki%20Screeshot.png "Servicenow's UI11Helsinki Screeshot")   ***User Interface (UI16) of ServiceNow Kingston Version*** ![Servicenow's UI16 Helsinki Screeshot](https://blog.vsoftconsulting.com/hs-fs/hubfs/UI11%20Helsinki%20Screeshot.jpg?width=770&name=UI11%20Helsinki%20Screeshot.jpg "Servicenow's UI16 Helsinki Screeshot")     ##### Search Blogs Search [Technology](https://blog.vsoftconsulting.com/blog/topic/technology) [ServiceNow](https://blog.vsoftconsulting.com/blog/topic/servicenow) [ServiceNow Helsinki Upgrade](https://blog.vsoftconsulting.com/blog/topic/servicenow-helsinki-upgrade) 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