Time is of the essence and very few of us have tons of time to invest in what could be so simple. Are you tired of managing and updating multiple HR Portals and having no insight to what resources are being utilized by employees? Imagine if you could manage all things HR in a one-stop shop service experience to better service your HR department and employees.

At ServiceNow’s Knowledge18 conference, you are given the opportunity to attend an abundance of sessions that will transform your HR experience from the inside out. Dump the outdated traditional HR Portal experience and discover how you can re-design it into a one-stop service center for all service requests.

Meet the Needs of Today's Workforce

Hitachi Vantara was searching for a cost-effective solution to not only improving their HR Shared Service Operations but also tailor their employee service experience to fit in with today’s modern workforce expectations. Their previous custom case management tools and manual HR processes were terribly inefficient and were no longer supporting their growth and long-term enterprise technology strategy progression.

Join Mia Isnardi-Shook, Sr. Director of Global HR Shared Services at Hitachi Vantara at Knowledge18 as she discourses how they wiped out their home-grown case management tools (emails, SharePoint, etc.) and outdated manual HR processes to providing their employees with a modernized Employee Service Center that gives them access to all HR Services they need, using ServiceNow. With the ServiceNow Portal, their HR efficiency increased, their employee self-service improved, future growth is supported, and aligns HR with IT enterprise technology strategies.

So, what’s next you ask? Learn more about how Hitachi Vantara plans to use its ServiceNow expansion beyond HR by integrating processes across departments such as onboarding for new hires.

It's a One-Stop Shop

Using manual processes for on-boarding is not only outdated, it is also prone to human error. Alternating through multiple emails for communication, managing various HR Portals, make it needlessly difficult to keep track of statuses and progress. Not to mention how timely it can be to process completed paperwork. Therefore, more HR leaders are converting to one-stop shop service experience-not only benefiting the Human Resources department, but providing better service to its employees in the future.

The lack of visibility and insight into what resources are being utilized by employees has come to an end. Using a cloud-based solution, you can integrate all third-party systems, and automate all processes with the convenience of monitoring all status updates and changes from a single dashboard.

Discover how a panel of HR customers that re-designed the traditional HR Portal experience have delivered consistent and consumer-friendly service experiences across the enterprise, making it easy for employees to access services they need. In this session, learn how to increase employee self-service and satisfaction, give visibility and insight into the quality and type of cases they obtain, and how to build a global knowledge-base that employees will actually use.

You will walk away from this Knowledge18 session with the top best practices and design tips for building your new custom-branded Employee Service Center.”

125-Years Old and Counting

The efficiency of re-innovating the Employee Service Experience through ServiceNow may be unmatched. Philips Lighting, a 125-year-old worldwide company and world leader in lighting products and services increased HR Efficiency and improved overall employee service experience for their 28,000 employees across 72 countries.

Their previous legacy systems consisted of various applications and was difficult for employees to easily find information they looked for, request services they needed, and get is consistent service experience. HR struggled with keeping policies and documents updated, maintaining local content, supporting mobile access, and getting insight on what HR content was being utilized by employees.

Patricia Bahlmann, Global SME for HR Portal & Shared Service Center Tools at Philips Lighting leads and discusses their journey to re-innovation. Learn how they decided on their direction and design principles while maintaining the fundamentals to their Employee Service Center Design, Portal configuration and their global Knowledge base setup and Content strategy.

Global Implementation Challenges

• Tackling privacy legislation requirements
• Catering to local differences
• Designing platform functionality that is shared across their IT and Project organization

Walk away from this session with a profound understanding of what it takes to build a Global Portal that is user-friendly to employees, the lessons learned, and key value results Philips Lighting has achieved since implementing ServiceNow.

Now is the time to destroy managing multiple HR Portals and enjoy the ease of success with a one-stop shop ServiceNow Portal. Get rid of costly, high-touch services and re-invent service delivery for your employees.