Performance management is a vital aspect for every business and many are adopting methods such as speech analytics and call monitoring to enhance customer...
Over eight days, ServiceNow packed more than 500 sessions, keynotes, and workshops into the digital Knowledge 2021 experience. Here are the top themes and...
Enterprise chatbots are revolutionizing businesses worldwide by transforming the way businesses communicate with customers in resolving their issues....
In recent years, Artificial Intelligence (AI) adoption has increased across many business sectors. One of the main areas experiencing rapid transformation...
The ability to manage hundreds of customer service requests on a given day is challenging for any organization. It was especially challenging for one...
In today’s digital world, customer engagement is driven by multiple channels, devices, and platforms. Just engaging with customers across these channels...
In today’s globalized business environment, offering better customer service stands out as the key competitive edge. In the era of consumerization and...
In the era of consumerizing service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...
