In recent years, Artificial Intelligence (AI) adoption has increased across many business sectors. One of the main areas experiencing rapid...
The ability to manage hundreds of customer service requests in a given day is challenging for any organization. It was especially challenging for one...
In today’s digital world, customer engagement is driven by multiple channels, devices, and platforms. Just engaging with customers across these...
In today’s globalized business environment, offering better customer service stands out as the key competitive edge. In the era of consumerization and...
In the era of consumerizing service delivery processes, Service-as-an-Economy is driving the modern IT revolution. To help organizations better,...
