LOUISVILLE, KENTUCKY
ATLANTA, GEORGIA
CHICAGO, ILLINOIS
CINCINNATI, OHIO
DENVER, COLORADO
MADISON, WISCONSIN
RARITAN, NEW JERSEY
TORONTO, ONTARIO
BANGALORE, INDIA
HYDERABAD, INDIA

V-Soft's Corporate Headquarters

101 Bullitt Lane, Suite #205
Louisville, KY 40222

502.425.8425
TOLL FREE: 844.425.8425
FAX: 502.412.5869

Denver, Colorado

6400 South Fiddlers Green Circle Suite #1150
Greenwood Village, CO 80111

TOLL FREE: 844.425.8425

Chicago, Illinois

311 South Wacker Dr. Suite #1710, Chicago, IL 60606

TOLL FREE: 844.425.8425

Madison, Wisconsin

8401 Greenway Boulevard Suite #100
Middleton, WI 53562

TOLL FREE: 844.425.8425

Atlanta, Georgia

1255 Peachtree Parkway Suite #4201
Cumming, GA 30041

TOLL FREE: 844.425.8425

Cincinnati, Ohio

Spectrum Office Tower 11260
Chester Road Suite 350
Cincinnati, OH 45246

Phone: 513.771.0050

Raritan, New Jersey

216 Route 206 Suite 22 Hillsborough Raritan, NJ 08844

Phone: 513.771.0050

Toronto, Canada

1 St. Clair Ave W Suite #902, Toronto, Ontario, M4V 1K6

Phone: 416.663.0900

Hyderabad, India

Incor 9, 3rd Floor, Kavuri Hills
Madhapur, Hyderabad – 500033 India

PHONE: 040-48482789

Bangalore, India

GINSERV, CA Site No 1, HAL
3rd Stage Behind Hotel Leela Palace
Kodihalli, Bangalore - 560008 India

Case Study: ServiceNow CSM Implementation

The ability to manage hundreds of customer service requests in a given day is challenging for any organization. It was especially challenging for one V-Soft Labs client who was struggling to keep up with requests and maintain good customer relationships due to an outdated, heavily manual customer service resolution process. The V-Soft Labs team assessed their unique situation and implemented the ServiceNow CSM module to meet their needs. Watch the video above or read on below to see the benefits of a ServiceNow CSM implementation. 

Upgrading to ServiceNow CSM

There are many benefits of ServiceNow CSM, including the ability to interact with clients on different platforms/devices and streamlining the overall ticketing process and workflow. The V-Soft Labs client, a packaging and marketing production company, needed a system that made it easy to view and track the status of customer service requests. The central dashboard and service portal of the ServiceNow CSM module was exactly what they were looking for.

The CSM Implementation has increased productive efficiency...It's easier for them to see, collaborate, troubleshoot and solve issues and requests as they arise.

-Director of IT

ServiceNow CSM Central Dashboard

Results of ServiceNow CSM Implementation

The client was thrilled to have a successful implementation of the ServiceNow CSM module. The results of the ServiceNow implementation was immediate. Employee satisfaction increased due to the ease of use of the new platform and customer satisfaction also increased with the reduction in resolution times. The ServiceNow Service Portal and Performance Analytics allowed the client to better forecast their business and improve profitability.

Topics: ServiceNow Implementation, Customer Service Management, Customer Service, ServiceNowCSM

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